Angel Eno
Medical Billing And Coding Specialist
Batavia,IL
Summary
Self-motivated and organized. Have Worked majority of my employed career in online fields. Strong customer relation skills. Pursuing a career in medical coding to move myself out of the automotive sales industry.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Owner Loyalty Manager
Nissan North America, Inc.
Marion, IL
01.2020 - 05.2021
- Trained and motivated employees to perform daily communication or follow ups with customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing customer surveys and online presence.
- Evaluated current procedures and adjusted when necessary to maintain top KPI scores in the region.
BDC Sales Manager
Nissan North America, Inc.
Naperville, IL
08.2016 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving online sales associates.
- Used customer service skill and marketing techniques to produce more than 100 fresh leads each month and maintained a solid 60% conversion rate.
- Trained New online sames reps.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Crew Trainer, Line Cook
Urban Counter
St Charles, Illinois
08.2015 - 03.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained and executed food orders for the restaurant to achieve for maximum productivity and minimum waste.
Education
High School Diploma -
Geneva High School
Geneva, IL 09.2013 - 05.2016
No Degree - Medical Billing And Coding
DeVry University
Naperville, IL 05.2001 -
Skills
Operations management
Timeline
Owner Loyalty Manager
Nissan North America, Inc.
01.2020 - 05.2021
BDC Sales Manager
Nissan North America, Inc.
08.2016 - 01.2020
Crew Trainer, Line Cook
Urban Counter
08.2015 - 03.2016
High School Diploma -
Geneva High School
09.2013 - 05.2016
No Degree - Medical Billing And Coding
DeVry University
05.2001 -