Angel Giese
Fargo,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express Hotel
Watertown, SD
06.2022 - 08.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
Optician Technician
Pearle Vision
Watertown, SD
06.2021 - 05.2022
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Building Manager
NDSU Wellness Center
Fargo, ND
08.2020 - 04.2021
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Implemented an effective emergency response plan, training staff members to handle various crisis situations.
- Performed regular inspections of facility and documented all inspection information in reports.
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Supported continuous improvement initiatives with proactive problem-solving skills and attention to detail.
Education
Psychology
North Dakota State University
Fargo, NDDiploma -
Kennedy Secondary School
Fergus Falls, MN05.2019
Skills
- Staff Management
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Training and development background
- Employee Scheduling
- Teamwork and Collaboration
- Customer Service
- Staff training/development
- Scheduling
- Employee Motivation
- Hiring and Onboarding
- Decision-Making
- Team Leadership
Timeline
Assistant General Manager
Holiday Inn Express Hotel
06.2022 - 08.2024
Optician Technician
Pearle Vision
06.2021 - 05.2022
Building Manager
NDSU Wellness Center
08.2020 - 04.2021
Psychology
North Dakota State University
Diploma -
Kennedy Secondary School