Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Gonzalez

Altamonte Springs,FL

Summary

Highly experienced and motivated sales expert prepared to increase experience further. Always going above and beyond during customer interactions to ensure the best experience possible. Reliable team player always putting the needs of others first to maintain customer engagement and build lasting connections.

Overview

4
4
years of professional experience

Work History

Sales Associate

Best Buy
Altamonte Springs, FL
08.2024 - Current
  • Increased sales by developing customer connections, ensuring a positive experience for all customers within the store.
  • educated customers on products within a store including but not limited to Computers, Phone devices, Televisions etc.
  • Stocked and maintained shelves ensuring the best store presentation possible.
  • Partnered with other associates during difficult interactions to increase customer experience.

Bookseller

Barnes & Noble
New York, NY
09.2023 - 05.2024
  • Organized store merchandise, racks and displays to promote and maintain visually appealing environments.
  • Recovered sales floor by picking up items, shelving books, and helped locating product.
  • Processed payments, and returns through company POS system while also setting reservations.
  • Assisted customers via help desk to help maintain workload.

Mobile Expert

T-Mobile
Elmwood Park, NJ
04.2022 - 08.2023
  • Opened store during early hours, welcomed customers into store, developing strong rapport to increase customer retention.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted with changes to accounts, bill payments and educated customers to help connect them to their investments.
  • Traveled to other store locations in order to ensure store was properly stocked with devices for customer purchase.

Customer Service Representative

Apple
Orlando, FL
01.2021 - 03.2022
  • Demonstrated sales tactics to help build a strong connection with customers while educating about Apple products within the store.
  • Scheduled customer reservations with genius bar and processed pickup orders to help expedite customer wait times.
  • Responded to customer requests and concerns to ensure all customers are taken care of while increasing store experience.
  • Fostered relationships between new and recurring business customers through effective communication resulting in long term loyalty between their business and Apple.
  • Cleaned and maintained shelves and display devices as per company standard.

Education

Associate of Science -

Valencia College
Orlando, FL

Skills

  • Customer Service
  • Sales
  • Technology proficiency
  • Product training
  • Proficient in Microsoft and Apple devices
  • Retail store Operations
  • B2B Sales and customer service

Timeline

Sales Associate

Best Buy
08.2024 - Current

Bookseller

Barnes & Noble
09.2023 - 05.2024

Mobile Expert

T-Mobile
04.2022 - 08.2023

Customer Service Representative

Apple
01.2021 - 03.2022

Associate of Science -

Valencia College
Angel Gonzalez