Angel Herrera
Yakima
Summary
Dedicated professional with strong customer service focus, adept in staff training and scheduling. Committed to optimizing operations and enhancing team performance in fast-paced environments.
Dynamic and adaptable professional with a versatile background in restaurant management. Known for strong organizational skills and team collaboration, with a proven ability to enhance operational workflows and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Manager on Duty
McDonlads
Yakima, WA
06.2024 - Current
- Supervised daily operations ensuring exceptional customer service and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize waste.
- Implemented efficient scheduling practices optimizing staff allocation during peak hours.
- Conducted regular safety checks, ensuring compliance with health regulations and workplace safety protocols.
- Assisted in financial management by tracking cash flow and maintaining accurate transaction records.
- Collaborated with management to streamline processes, improving workflow efficiency within the restaurant environment.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Pre Military Pre Job Training Accademy
Yv Tech
Yakima, WA
2021 - 2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
A.C. Davis High School
Yakima, WA06-2023
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Languages
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Coding and Programming
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Enthusiastic about automotive repair, customization, and hands on mechanical work
Timeline
Manager on Duty
McDonlads
06.2024 - Current
Pre Military Pre Job Training Accademy
Yv Tech
2021 - 2022
High School Diploma -
A.C. Davis High School