Angel Javier Negron-Marrero
New Castle,DE
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Royal Farms
New Castle, DE
07.2024 - 10.2024
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Kept work area neat, clean, and well-stocked at all times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered phone calls from customers promptly and courteously.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided product recommendations based on customer needs.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Educated customers on special pricing opportunities and company offerings.
- Suggested product solutions based on individual customer needs.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Provided top quality control and eliminated downtime to maximize revenue.
- Addressed customer questions and concerns regarding products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Followed-up with customers after purchase to ensure satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Strengthened customer retention by offering discount options.
- Excelled in exceeding daily credit card application goals.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Performed additional duties as assigned by management team.
- Collected deposits or payments and arranged for billing.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Greeted customers and identified their needs.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
FedEx Package Handler
FedEx Ground
New Castle, DE
03.2024 - 06.2024
- Maintained a clean and organized work area to promote safety and efficiency in daily operations
- Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets
- Performed quality checks on finished packages to verify correct labeling, sealing, and appearance
- Managed multiple tasks simultaneously in a fast-paced environment without compromising attention-to-detail
- Implemented safety protocols to reduce workplace accidents and injuries by XX%
- Maintained a high level of accuracy in packaging measurements, weights, and quantities
- Assisted in the development of standard operating procedures (SOPs) for packaging processes
- Implemented a barcode scanning system that improved order accuracy by XX%
- Closely monitored production schedules to prioritize urgent orders while maintaining overall efficiency
- Increased productivity by implementing time-saving measures such as batch processing or assembly line methods
- Demonstrated attention-to-detail when handling fragile or delicate products during the packaging process
Recovery Associate
Bjs Wholesales Club
New Castle, DE
08.2023 - 02.2024
- Arranged and stocked new merchandise following placement directions.
- Returned items to correct location on sales floor following established display requirements for appearance.
- Listened to customer concerns and resolved or requested help from other employees.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Assisted customers in locating products, providing recommendations based on their preferences.
- Developed knowledge about products and sales items to answer customer questions.
- Welcomed customers warmly and offered assistance in finding items.
- Facilitated returns and exchanges, ensuring customer satisfaction and adherence to store policies.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Removed expired goods from shelves or alerted supervisor of expiration date.
- Stocked items by aligning at front of shelf for visibility.
- Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Organized merchandise overstock on stockroom shelving.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
- Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Provided information to customers concerning sales, promotions and store policies.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted other teammates with additional duties.
- Moved damaged goods from sales floor and logged.
- Ensured compliance with safety and cleanliness standards across the sales floor.
- Transported goods using pallet jacks and forklifts.
- Coordinated with backroom staff to ensure timely replenishment of sold-out items.
- Assisted in setting up displays and signage for new product launches and seasonal promotions.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Greeted customers promptly, offering assistance to improve shopping experience.
- Maintained thorough knowledge of store products to provide accurate information to customers.
Crew Member
Chipotle Mexican Grill
New Castle, DE
05.2023 - 07.2023
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Education
High School Diploma -
Alexis I. DuPont High
Wilmington, DE06-2010
Skills
- Customer complaint resolution
- Refunds and exchanges
- Customer support
- POS system operation
- Product merchandising
- Hospitality and accommodation
- Safety regulations
- Guest services
- Customer service
- Inbound and outbound calling
- Stock replenishment
- Regulatory compliance
- Account management
- Quality assurance
- Complaint handling
- Refunds processing
- Assertiveness
Timeline
Customer Service Associate
Royal Farms
07.2024 - 10.2024
FedEx Package Handler
FedEx Ground
03.2024 - 06.2024
Recovery Associate
Bjs Wholesales Club
08.2023 - 02.2024
Crew Member
Chipotle Mexican Grill
05.2023 - 07.2023
High School Diploma -
Alexis I. DuPont High