Angel J. Pakaz
Houston,Tx
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 24 years of progressive Retail/Sales experience to positively impact business operations.
Overview
9
9
years of professional experience
Work History
District Manager
The Good Feet Store
08.2024 - Current
- Led the district in achieving year over year growth in both sales and customer satisfaction through training, motivating, mentoring, and providing timely feedback.
- Developed and executed strategic plans for long term growth and development.
- Nurtured career growth by successfully promoting 1 Area Sales Manager, 4 Sales Managers, and 2 Market Trainers.
- Fostered a culture of valuing not only our customer but team members as well.
- Drove the implementation of a new CRM and POS system, serving as the Subject Matter Expert for the company and delivering training to over 40 stores.
- Monitored all aspects of inventory to ensure reduced shrink finishing 2025 with a .90%.
- Managed District payroll costs, store incentives, and bonus goals.
- Responsible for networking, recruiting, interviewing, and hiring of personnel.
Regional Manager
Brilliant Earth
09.2022 - 08.2024
- Led and inspired showroom leaders and teams in a fast-pace, omni-channel retail environment by connecting with leaders and analyzing business to drive improved customer experience and sales performance.
- Cultivated a culture within the region of genuine love and passion for the brand, encouraging team members to be brand ambassadors.
- Provided in the moment and feedback during weekly 1:1s and in the moment to drive KPI’s and achieve goals.
- Built a high performing team through recruiting, retaining, training and developing top talent, and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Nurtured career growth by promoting 3 Jewelry Consultants into ASMs and 1 Store Manager into an Area Manager.
- Collaborated with Store Managers in solving customer escalations, including speaking to customers directly and offering creative solutions.
- Partnered with the HR team to recruit, develop and manage performance of showroom managers and team members, identifying staffing needs and growth plans.
- Oversaw adherence to operational and security procedures to ensure an exceptional customer experience was provided in the showroom environment.
- Provided analysis-based insights to drive improved customer experience and sales performance.
District Manager
Pandora Jewelry
01.2020 - 09.2022
- Ensured desired brand philosophy and experience was being fostered through customer interactions.
- Built a high performing selling environment that committed to exceeding customer’s expectations and always delivering the highest level of customer service.
- Set KPI goals, budgets, and marketing plans for the district.
- Mentored/led and encouraged my team as we achieved store results and consistently achieved key store metrics.
- Implemented action plans to improve key performance indicators to maximize business.
- Fostered an inspiring environment for learning and coached/supported Store Managers on talent management, inventory management, brand standards, and operational standards.
- Promoted 49 team members into management positions by creating Individual Development Plans and following up monthly to track growth.
- Hired, trained, and inspired a best-in-class sales team.
- Built a network of qualified talent within the district to fill open positions.
- Partnered with visual merchandising to implement directives, and ensure compelling visual standards are always met.
- Identified, documented, and resolved performance issues and policy violations in partnership with the District Manager and Human Resource representative.
- Managed P&L to company expectations.
- Part of the inaugural DEI Committee where we strategized and shared ways to improve and promote a diverse and inclusive culture within NAM
Store Manager
Pandora
07.2018 - 01.2020
- Exceeded targets and KPI expectations finishing in the top 10 for store performance.
- Provided in the moment coaching and feedback to drive KPIs and achieve goals.
- Maintained leadership presence on the sales floor and participated in team selling to maximize sales opportunities.
- Completed and ensured team completed Pandora product knowledge training (LINK) to leverage driving sales.
- Cultivated a solid customer/client base through customer engagement and building relationships which was reflected in our 92% Client Satisfaction Surveys.
- Trained the team on client awareness to control loss prevention and reduce shrink.
- Exceeded company expectation of 2% by finishing below 1%.
- Created effective schedules to optimize floor coverage and maximize business.
- Built a high performing team through recruiting, retaining, training, and developing top talent.
- Identified, documented, and resolved performance issues (and/or policy violations) in partnership with the District Manager and Human Resource Generalist.
- Utilize divisions of responsibility (talent, brand, operations, and fan experience) to ensure timely implementation of visual merchandising directives, operationally sound processes, and continuously grow and develop talent.
- Assisted in training all new Store Managers for new stores in the district.
General Manager
Old Navy
07.2017 - 07.2018
- As the District Loyalty Expert, I assisted in building customer loyalty through current brand strategies which include credit, OIS, and email capture.
- Enhanced brand loyalty by empowering team members to create a natural and personable experience for our customers.
- Ensured visual directives and standards are maintained.
- Responsible for the talent life cycle of direct reports, including recruitment, hiring, training, development, performance management, terminations, and succession planning.
- Effectively developed internal bench and succession plan where 10 team members were promoted into leadership roles with 2 promoted to General Manager.
- Effectively managed and controlled expenses.
- Created an awareness of and building capability in Loss Prevention which lead to a reduction in shrink from a 2.87% to a 1.64% in 6 months.
- Developed a high performing team that had my store finish in 3rd in the company to comp and goal.
Education
Magdiel Bible College - Theology
Magdiel Bible College
Houston, Tx06.2022
West Los Angeles C.C. - Sociology, Business Administration
West Los Angeles C.C.
Los Angeles, Ca01.2005
Skills
- Retail Management
- Strategic Planning
- Sales Management
- Sales Development
- Operational Management
- Multi-million dollar P&L management
- Staff and Training Development
- Team Leadership
- Customer Service
- Brand Management
Hobbies and Interests
- Coached boys’ basketball team ages 8-10 years.
- Currently active in my home Church where I preach, teach, and I am also in the active on the worship team where I play Bass Guitar and keyboard.
Languages
Spanish
Native or Bilingual
Timeline
District Manager
The Good Feet Store
08.2024 - Current
Regional Manager
Brilliant Earth
09.2022 - 08.2024
District Manager
Pandora Jewelry
01.2020 - 09.2022
Store Manager
Pandora
07.2018 - 01.2020
General Manager
Old Navy
07.2017 - 07.2018
West Los Angeles C.C. - Sociology, Business Administration
West Los Angeles C.C.
Magdiel Bible College - Theology
Magdiel Bible College