Angel Martinez
Houston,TX
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations. Expertly resolves customer issues, multitasks and solves problems.
Overview
1
1
year of professional experience
Work History
Server Manager
Otsuka Ramen And Bar
04.2023 - 10.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Enforced compliance with uniform and personal presentation standards.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2021
Basics - Business Education
San Jacinto College District
Pasadena, TX12.2024
Skills
- Restaurant Operations
- Crew Coordination
- Team Training
- Policy Implementation
Languages
Spanish
Native or Bilingual
Timeline
Server Manager
Otsuka Ramen And Bar
04.2023 - 10.2023
High School Diploma -
Pasadena Memorial High School
Basics - Business Education
San Jacinto College District