Angel Moore
Columbus
Summary
Dynamic professional with a proven track record in customer service and operational efficiency, notably at Charter Spectrum. Skilled in managing high call volumes and streamlining warehouse operations, demonstrating exceptional work ethic and empathy. Achieved significant improvements in customer satisfaction and operational workflows, leveraging expertise in customer assistance and meticulous organizational skills.
Overview
4
4
years of professional experience
Work History
Cashier
Save A Lot Grocery Store
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Representative
Charter Spectrum
04.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Warehouse Worker
Gardner Inc
01.2021 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Marion Franklin High School
Columbus, OH06.2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Save A Lot Grocery Store
01.2024 - Current
Call Center Representative
Charter Spectrum
04.2023 - 12.2023
Warehouse Worker
Gardner Inc
01.2021 - 04.2023
High School Diploma -
Marion Franklin High School
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