Summary
Overview
Work History
Education
Skills
Technical Competencies
Timeline
Generic

ANGEL Olivo-rosa

Castle Rock,CO

Summary

Contains all Leadership Competencies such as the ability to set direction, plan & organize, make sound decisions, sound business acumen to build and inspire great teams. Sets Direction: Consistently communicates a compelling vision with clear goals for individuals and teams. Explains the “why.” Creates strategies and action plans that align with company objectives. Planning & Organizing: Establishes and prioritizes critical tasks and objectives to manage time and resources effectively. Ability to predict possible challenges and establishes a backup plan. Stays focused on the right work and sets aside distractions. Decision Making: Makes timely decisions based on analysis, experience, common sense, and sound judgment. Acts quickly and confidently. Sets priorities and keeps team focused on critical goals & objectives. Business Acumen: Demonstrates a deep understanding of how the company achieves its goals and objectives by leveraging the data, strategies and decisions to positively impact the business. Understands how decisions can impact other departments and communicates effectively. Builds and Inspires Great Teams: Develops the capabilities of the team and achieves results through others. Accurately identifies the strengths and gaps in others and puts the right people in the right positions at the right time. Exhibits leadership stature and leads exemplary, operating with a high level of ethics and integrity. Observes and listens to understand what motivates others. Seeks to understand and incorporate the ideas of others and fosters open lines of communication.

Overview

16
16
years of professional experience

Work History

Area Manager

Floyds 99 Barbershop
Colorado Springs, CO
06.2022 - 12.2023
  • Supervised business functions, employee staffing, customer retention and financial accountability for shops.
  • Ensured that shop personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Worked with cross-functional teams to achieve goals.
  • Streamlined operations while administering all reporting and compliance procedures for shops consisting of 6 managers and 45 total employees.

Veteran’s Student Advocate

Colorado State University
Pueblo, CO
05.2018 - 12.2021
  • Advocated for students by acting as a liaison to internal departments and community resources
  • Organized events that promote a sense of community among different student groups.
  • Counseled students on personal matters such as mental health or family issues.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
  • Demonstrated strong written and oral communication skills for services provided to all CSU students
  • Led community outreach and increased community awareness of Veteran’s Upward Bound program.

Retail Sales Consultant

AT&T
Oklahoma City, OK
05.2012 - 06.2013
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Handled returns and exchanges in accordance with established policies and procedures.
  • Organized promotional events to increase awareness of products and services offered by the store.
  • Greeted customers in a friendly and professional manner.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Security Forces Officer

United States Air Force
Oklahoma City, OK
08.2007 - 09.2009
  • Maintained and upheld military laws on all Air Force installations
  • Ensured the safety of all base weapons, property and personnel from hostile forces
  • Developed procedures, policies, plans and intricate instructions to implement law enforcement and security programs.
  • Detected and reported unauthorized personnel and activities.
  • Prepared incident and complaint reports, desk blotters and other related local correspondence.
  • Investigated cases involving violations of security protocol or policy.
  • Executed search warrants when necessary during investigations.
  • Answered non-emergency and emergency calls for assistance.

Education

Master of Business Administration, MBA -

Colorado State University
01.2022

Barber's License - Barbering

Pueblo School of Barbering & Cosmetology
Pueblo, CO
12-2014

High School Diploma -

A.J. Dimond High School
01.2007

Skills

  • Operations Management
  • Relationship Building and Management
  • Business Development
  • Team Development
  • Recruitment and Hiring
  • Employee Scheduling
  • Cross-Functional Collaboration
  • Customer Relationship Management
  • Performance Management
  • Quality Assurance
  • Territory Management
  • Process Improvement
  • Controlling Costs
  • Interpersonal Communication
  • Brand Building and Awareness
  • Training Needs Analysis
  • New Hire Training
  • Course Planning
  • Community Engagement
  • Marketing Communications
  • Marketing
  • Software Troubleshooting
  • Analytical and Methodical
  • Quick Learner
  • Decision-Making
  • Self Motivation
  • Cultural Awareness
  • Active Listening
  • Time Management
  • Problem-Solving

Technical Competencies

Microsoft Office Suite 365 (Word, PowerPoint, Excel, Teams & Outlook etc.) Zoom, Square Register | MyTime POS, Mac OS | Microsoft Windows | Linux | Android

Timeline

Area Manager

Floyds 99 Barbershop
06.2022 - 12.2023

Veteran’s Student Advocate

Colorado State University
05.2018 - 12.2021

Retail Sales Consultant

AT&T
05.2012 - 06.2013

Security Forces Officer

United States Air Force
08.2007 - 09.2009

Master of Business Administration, MBA -

Colorado State University

Barber's License - Barbering

Pueblo School of Barbering & Cosmetology

High School Diploma -

A.J. Dimond High School
ANGEL Olivo-rosa