Angel Pelayo Contreras
Super 8 Motel
Twin Lakes,WI
2
Languages
3
years of professional experience
Dedicated front desk and sales associate receptionist with strong customer service skills, ensuring high satisfaction among both customers and guest. I have proven the ability to resolve issues promptly and enhance customer experiences.
Work History
Front Desk Receptionist
2 Months- Managed guest check-in and check-out processes efficiently and accurately.
- Answered phone inquiries, providing information on room availability and rates.
- Coordinated reservations using property management software to optimize occupancy.
- Assisted guests with requests, ensuring high levels of customer satisfaction.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Streamlined check-in processes, reducing wait times for guests.
Sales Associate
1 Year 8 Months- Assisted customers in product selection, providing knowledgeable recommendations to enhance satisfaction.
- Operated register efficiently, processing transactions accurately and managing cash drawer integrity.
- Maintained store displays and merchandise organization, ensuring a visually appealing shopping environment.
- Collaborated with team members to streamline inventory management and restocking processes.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Marketing
Skills
Customer service
Problem-solving
Attention to detail
Time management
Reservation management
Conflict resolution
Listening skills
Reliable and punctual
Dependable attendance
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Receptionist
Super 8 Motel
08.2025 - 10.2025Read More
Sales Associate
Ace Hardware
10.2022 - 06.2024Read More
University of Wisconsin, Whitewater
Bachelor of Science from Marketing
Read More