Overview
Work History
Education
Certification
Additional Information
Timeline
Generic

Angel Perry

Wesley Chapel,FL

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
Wesley Chapel, FL
01.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Fraud Specialist

SkyBridge Resources
Florida
02.2021 - 06.2022
  • Investigate possible fraud on customer accounts
  • Work with mainframe and online systems to file fraud disputes and ACH debits as well as ATM transaction.
  • Converse directly with customers to resolve issues and act as a liaison with MasterCard & Visa

Manager

AmeriCash Loans, LLC
Milwaukee, WI
09.2018 - 02.2021
  • Train and teach new employees
  • Set Daily tasks
  • Make schedules
  • Process loan applications
  • Answer Phones take Cash and credit card payments
  • Answer Customer question
  • Revolve Customer issues/complaints

Teller/Customer Service

CFSC CHECK CASHING PLACE
Milwaukee, WI
08.2014 - 12.2017
  • Verify And/Cash checks
  • Count large amounts of money
  • Process credit cards
  • Take bill payments
  • Answer And Make phone calls to customers

Sales Representative

MarketSource
Milwaukee, WI
04.2014 - 11.2016
  • Talk to customer about products and services
  • Sell Products to potential clients
  • Advertising merchandise
  • Assist Customer with questions and Concerns
  • Demonstrate products to Customers

Assistant Manager

Arbys Restaurant
Milwaukee, WI
05.2010 - 10.2013
  • Handle customer complaints
  • Operate Cash Register
  • Cook/Prepare Food
  • Order Supplies

Education

Some college - Business

University of Phoenix-Online Campus
Wisconsin
06.2015

High school diploma - undefined

John Marshall Senior High School
Milwaukee, WI
06.2005

Certification

Driver's License

Additional Information

  • Objective
  • Willing to commit to the job

Timeline

Customer Service Representative

Concentrix
01.2022 - Current

Fraud Specialist

SkyBridge Resources
02.2021 - 06.2022

Manager

AmeriCash Loans, LLC
09.2018 - 02.2021

Teller/Customer Service

CFSC CHECK CASHING PLACE
08.2014 - 12.2017

Sales Representative

MarketSource
04.2014 - 11.2016

Assistant Manager

Arbys Restaurant
05.2010 - 10.2013

Some college - Business

University of Phoenix-Online Campus

High school diploma - undefined

John Marshall Senior High School
Angel Perry