Angel Pineiro
Miami
Summary
Dynamic Patient Services Agent with a proven track record at Community Medical Group, excelling in client relationship management and problem-solving. Demonstrated leadership in coordinating operations and enhancing team performance. Skilled in data analysis using Excel, ensuring meticulous attention to detail while fostering a collaborative environment. Adaptable and committed to continuous improvement.
Overview
11
11
years of professional experience
Work History
Patient Services Agent/ Access
Community Medical Group
Miami
04.2024 - Current
- Developed and maintained relationships with clients, fostering loyalty and trust.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Utilized software programs such as Excel, Access, and Word for data analysis purposes.
Coordinator
Maximus Global Services
Miami
02.2022 - 03.2024
- The Control Center Dispatcher/Scheduler oversees and controls the wheelchair operation and assures wheelchair agents are directed to flights in the most efficient manner. This position assures proper information is properly communicated between clients and wheelchair agents and to guarantee the agents are prepared to cover each flight.
- Handle phone and Radio traffic.
- Practice open and continuous communication and value keeping others well informed.
- Establish and maintain effective relationships with team and clients.
- Promote awareness and education of Wheelchair Agents that they are responsible and accountable for safety.
- Work closely with Management team to keep flight schedules and requests always updated.
- Maintain clean and organized workplace.
- Initiated communications with airlines and airport personnel to resolve problems pertaining to airside operations.
- Contributed to team effort by completing projects and performing other related duties to enhance safety, security and productivity.
- Coordinated subordinates' and staff's work activities in the areas of employment, compensation, labor relations, and employee relations.
Manager assistant
Skechers
Homestead
01.2019 - 12.2021
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Preparation/cutter
PolloTropical
Miami
02.2015 - 10.2018
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Oversaw food preparation and monitored safety protocols.
Education
High School -
Miami Senior High School
Miami, FLSkills
- Good communication
- Managing aircraft operations
- Team performance
- Leadership
- Problem solving
- Attention to detail
- Adaptability
Timeline
Patient Services Agent/ Access
Community Medical Group
04.2024 - Current
Coordinator
Maximus Global Services
02.2022 - 03.2024
Manager assistant
Skechers
01.2019 - 12.2021
Preparation/cutter
PolloTropical
02.2015 - 10.2018
High School -
Miami Senior High School