Angel Rhymes
Freeport
Summary
Adaptive hard worker ready to learn and contribute to team success.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
City MD
10.2024 - Current
- Greeted patients and provided information about services offered.
- Scheduled appointments using electronic health record systems.
- Collected patient information and verified insurance details.
- Verified patient information to ensure accuracy and compliance with policies.
- Managed patient inquiries via phone and in-person with professionalism.
- Handled cash transactions and maintained accurate financial records.
- Assisted medical staff by preparing patient files for daily operations.
- Educated patients on clinic services and procedures effectively during visits.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Performed administrative duties such as filing, faxing, photocopying.
Call Center Manager
Elite Media
05.2022 - 06.2024
- Train any new employee to ensure they are well equipped for any call whether inbound or outbound.
- Make sure office runs smoothly and that we've maintained our targets and goals.
- Administrative work using Microsoft suite applications to ensure organization of any company information, as told.
- Understanding and trying to master my end of the field at all times in order for growth and development.
- Bright and positive attitude in office setting to keep professionalism and ensure great customer service, as the team is the face of the company.
Retail Sales Associate
Victoria's Secret
09.2019 - 02.2021
- My second job while still in college
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Maintained cleanliness and organization of assigned areas within the store
- Developed strong understanding of products' features, enabling effective communication with customers
Crew Trainer
McDonald's
10.2014 - 08.2019
- My first job while still in high school Collaborated with team members to ensure efficient operations during peak hours
- Assisted in training new team members on company policies, procedures, and job responsibilities
- Handled customer inquiries or complaints promptly and professionally to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork and cooperation among colleagues
- Efficiently handled high-volume customer traffic during peak hours
- Frequently commended by supervisors for punctuality, reliability, and strong work ethic
Education
Associate's degree -
Nassau Community College
Timeline
Patient Service Representative
City MD
10.2024 - Current
Call Center Manager
Elite Media
05.2022 - 06.2024
Retail Sales Associate
Victoria's Secret
09.2019 - 02.2021
Crew Trainer
McDonald's
10.2014 - 08.2019
Associate's degree -
Nassau Community College