Angel Rodriguez Jr.
St. Cloud
Summary
Dynamic Assistant General Manager with a proven track record in operations management, staff development, and customer service excellence. Committed to enhancing team performance and ensuring financial accuracy.
Results-driven leader with over six years of experience in hospitality management. Expertise in staff management, operations oversight, and maintaining high standards of guest satisfaction. Eager to leverage skills to optimize operational efficiency and foster a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Staybridge Suites Hotel
Kissimmee, FL
03.2020 - Current
- Oversaw daily operations, ensuring adherence to brand standards and guest satisfaction.
- Ensured that daily payroll management procedures are submitted within deadlines and that payroll paperwork is submitted on time for all departments.
- Constantly monitored staff performance in all phases of service and job functions in order rectify any deficiencies with respective personnel to include Front Desk, Maintenance, F&B and Laundry.
- Processed vendor invoices and maintained accurate financial records.
- Supported HR operations including onboarding, employee documentation and day to day operations.
Front Office Manager
Hampton Inn By Hilton
Kissimmee, FL
03.2018 - 06.2019
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Assisted General Manager in directing and supervising operational activities of the hotel's front office to provide the highest standards of service for our customers and guests.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Office Manager
Quality Suites Hotel
Kissimmee, FL
06.2010 - 07.2017
- Supervised daily front office operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff, enhancing team performance and efficiency.
- Implemented standard operating procedures for check-in/check-out processes, improving workflow consistency.
- Managed reservations system, optimizing room allocation and maximizing occupancy rates.
- Coordinated with housekeeping and maintenance teams to ensure seamless hotel operations and guest experiences.
- Addressed guest inquiries and resolved issues promptly, maintaining high customer satisfaction levels.
Education
High School Diploma -
Gateway High School
Kissimmee, FLSkills
- Staff management
- Inventory control
- Operations management
- Staff development
Timeline
Assistant General Manager
Staybridge Suites Hotel
03.2020 - Current
Front Office Manager
Hampton Inn By Hilton
03.2018 - 06.2019
Front Office Manager
Quality Suites Hotel
06.2010 - 07.2017
High School Diploma -
Gateway High School