Angel Rosales
Riverside,CA
Summary
Detail-oriented Barista with experience in specialty coffee shops and high-volume settings. Expertise in crafting espresso beverages, latte art, and innovative drink recipes that elevate customer satisfaction. Capable of managing high-order volumes while ensuring workspace cleanliness and adherence to health codes.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Veterans Affair
Loma Linda, California
06.2023 - 03.2025
- Partnered with clinical staff to support patient flow, process referrals and medical documents, and keep records accurate in electronic health systems.
- Streamlined veteran check-in and check-out processes to improve patient experience at clinic.
- Coordinated appointment scheduling, insurance verification, and patient detail updates to enhance administrative efficiency and patient service.
- Assisted nurses with patient intake and rooming procedures
Barista/Cashier
Yaamava Resort and Casino
San Bernardino, California
05.2022 - 05.2023
- Processed customer transactions, verified IDs, payment methods, and organized shift receipts for accurate record keeping.
- Coordinated service between two lines to enhance guest experience
- Utilized POS system to receive and process customer payments.
- Engaged customers by describing menu items and recommending products to enhance their experience.
- Followed opening and closing routines for café setup and shutdown.
- Handled food prep and display cases for bakery and grab-and-go items.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Manager
Weinerschitzel
Fontana, California
06.2020 - 05.2022
- Managed all operations, front, drive thru and kitchen
- Facilitated communication to enhance service efficiency
- Handled cash drawers, tracked sales
- Executed closing duties including cleaning, restocking, and product storage.
- Coached team members on customer service and order accuracy.
- Inventory management and scheduling management
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached team members on customer service standards and ensured order accuracy to improve customer satisfaction.
- Enforced customer service standards and resolved issues to maintain high quality service and customer retention.
Education
Jurupa Hills High School
Riverside, CaSkills
- Insurance verification
- Referral coordination
- Medical terminologies
- Patient safety protocols
- Basic life support
- Change adaptability
- POS systems
- Attention to detail
- Team coordination
- Adaptability in fast pace
- Change adaptability
- Staff training
- Problem solving
- Customer service
- Patient safety protocols
Timeline
Medical Assistant
Veterans Affair
06.2023 - 03.2025
Barista/Cashier
Yaamava Resort and Casino
05.2022 - 05.2023
Manager
Weinerschitzel
06.2020 - 05.2022
Jurupa Hills High School