Angel R. Zamot
Summary
Detail-oriented Field Service Technician with expertise in mechanical system diagnostics and repairs. Effective in managing diverse operational tasks and fostering customer relationships, ensuring high service standards and reliability in field operations.
Overview
16
16
years of professional experience
Work History
Owner
Smoke Shop
Massachusetts
01.2021 - Current
- Developed and executed marketing and advertising strategies to drive foot traffic and sales.
- Managed operational tasks including painting, construction, wiring, camera installation, and lighting to enhance overall service delivery.
- Provided exceptional customer service to create positive shopping experiences for patrons.
- Built and maintained relationships with sponsors and vendors to support business growth and diversify product offerings.
- Handled Square payment processing, ensuring accurate and efficient transactions.
Field Service Engineer
Yuyama USA
Tampa
01.2017 - 01.2020
- Directed installation, repair, maintenance, and malfunction analysis of customer’s turbine-generators, ensuring optimal operation.
- Developed and reviewed procedures and tests for generators, enhancing reliability and performance standards.
- Prepared and submitted detailed reports on conditions and required actions, facilitating informed decision-making.
Call Center (Sun Pass)
Dial America
Orlando
01.2014 - 01.2019
- Handled inbound calls, entered customer information, addressed complaints, and resolved issues to enhance customer satisfaction.
- Traveled to stores to equip partners with product knowledge and effective sales techniques.
- Facilitated partner understanding of telemarketing offerings to strengthen partnerships.
Production Technician
Light n Leisure
Peabody
01.2010 - 01.2012
- Maintained production flow by repairing conveyor belts and performing preventive maintenance on operating machines, minimizing downtime.
- Operated assembly line equipment for efficient production of lighting fixtures.
- Conducted quality inspections to ensure products met company standards.
- Maintained cleanliness and organization in the production area for safety compliance.
Education
Associate of Occupational Studies - Automotive Technology
UTI Automotive
Orlando, FL10-2011
High School -
Beverly High School
Beverly, MA01-2007
Skills
- Project management
- Construction expertise
- System installation
- Equipment maintenance
- Electrical diagrams
- Technical documentation
- Problem solving
- Business development
- Customer service
- Attention to detail
- Strong work ethic
- Willingness to travel
- Self-motivation
- Effective communication
- Bilingual communication
- Basic tool proficiency
Timeline
Owner
Smoke Shop
01.2021 - Current
Field Service Engineer
Yuyama USA
01.2017 - 01.2020
Call Center (Sun Pass)
Dial America
01.2014 - 01.2019
Production Technician
Light n Leisure
01.2010 - 01.2012
Associate of Occupational Studies - Automotive Technology
UTI Automotive
High School -
Beverly High School