Angel Sandoval
Jacksonville,Florida
Summary
Positive and upbeat Front Desk Supervisor successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Courtyard by Marriott
Virginia Beach, VA
09.2022 - 02.2024
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Tracked inventory of supplies needed for the front desk area.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
Night Auditor
Courtyard by Marriott
Virginia Beach, VA
09.2022 - 02.2024
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
Reservation Agent
Hilton
Tokyo, Japan
11.2014 - 12.2017
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
Education
Bachelor of Business Administration - Business
Tokyo International University
Tokyo, Japan08-2013
Languages
English
Professional
Japanese
Professional
Spanish
Limited
References
References available upon request.
Timeline
Front Desk Supervisor
Courtyard by Marriott
09.2022 - 02.2024
Night Auditor
Courtyard by Marriott
09.2022 - 02.2024
Reservation Agent
Hilton
11.2014 - 12.2017
Bachelor of Business Administration - Business
Tokyo International University