Angel Shelton
Decatur,TN
Summary
I excel in customer service and time management, enhancing customer satisfaction and employee productivity. Skilled in conflict resolution and mentoring, I foster a collaborative environment, achieving significant improvements in workplace efficiency and safety. My attention to detail and listening skills ensure high-quality service delivery and operational excellence.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Restoration Clinic
09.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Office Assistant
Boys and Girls Club
08.2023 - 09.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Supported staff members with administrative tasks, improving productivity across various departments.
Packing Operator
Storm Copper
01.2022 - 01.2023
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Caretaker
Home Health
01.2016 - 10.2017
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Cashier
Taco Bell
10.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Manager
Walmart
10.2013 - 10.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons..
- Developed and maintained relationships with customers and suppliers through account development.
Education
Penn Foster
Online SchoolingSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Restoration Clinic
09.2024 - 03.2025
Front Office Assistant
Boys and Girls Club
08.2023 - 09.2024
Packing Operator
Storm Copper
01.2022 - 01.2023
Caretaker
Home Health
01.2016 - 10.2017
Cashier
Taco Bell
10.2014 - 03.2015
Manager
Walmart
10.2013 - 10.2014
Penn Foster