Angel Velazquez
Sebring,FL
Summary
A challenging Multi unit position in a fun and fast paced growing organization with advancement potential. To use my extraordinary talents for leading, empowering and developing my team towards the achievements of our business goals,
Experienced with driving sales growth in diverse territories. Utilizes strategic planning and negotiation to identify and capitalize on business opportunities. Knowledge of building strong client relationships and meeting sales targets with collaborative approach.
Overview
29
29
years of professional experience
Work History
Territory Sales Manager
AutoZone
Tampa, FL
05.2021 - Current
- Developed and implemented sales strategies to maximize territory performance and drive revenue growth.
- Trained and mentored sales team members on product knowledge and customer engagement techniques.
- Analyzed market trends and competitor activities to identify opportunities for business expansion.
- Established strong relationships with key customers, ensuring high levels of satisfaction and loyalty.
- Oversee 15 locations and team members .
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Established and maintained 800+ accounts, expanding territory by $1.2 million in one year .
General Manager
Advance Auto Parts
Gastonia, NC
02.2018 - 05.2021
- Oversee daily operations including commercial tire sales and delivery to commercial accounts. Directly oversees an operation in revenue of $2.5 million supervising up to 15 team members including Asst Mgr. & Shift Supervisors. Oversees retail, commercial, DIY, customer service, retail merchandising, manager P&L and forecasting. Manager leading to 3 promotions while holding meetings and conference calls. Inventory management and operational task merchandising and delegating store presentation.
Store Manager
Napa Auto Parts
Belmont, NC
01.2016 - 02.2018
- Entirely oversee an operation of $2 million in revenue supervising up to 15 employees, these included Asst Mgr. Commercial manager and commercial drivers.
- Driving retail and commercial sales as well as working as a outside sales rep at the same time.
- Increased revenue by 4% in 2 years and developed and promoted 4 team members to management positions.
- Overseeing all operations, service, sales and merchandising managed P&L while holding meetings and sales conferences for hourly employees.
- Managed shrink and monthly write offs consistently matching our books you our GL.
Store Manager
Advance Auto Parts
Charlotte, NC
02.2010 - 01.2016
- Entirely oversee the operation of a $2 million store.
- Supervising up to 18 employees including Asst managers , supervisors, commercial managers and commercial drivers.
- Driving retail sales as well as commercial sales including outside sales to new and existing commercial shops increased revenue consistently comp over prior year over the course of 3 years obtaining our target goal and surpassing it by $90,000 each year increased commercial accounts by 15% and commercial sales by $200,000 in 3 years.
- Recruited and hired for the district, especially bilingual talent.
- Hosted district conference calls regarding shrink and inventory excellence.
- Improving shrink from a 1.40% to .60% in the first year.
- Managed P&L, and bottom-line operational income exceeding target of $230,000.
- Add ordering, merchandising excellence and fanatical customer service by inspiring, motivating and coaching the exceptional team.
- Overseeing sister stores when district leaders were not available and held many corporate and vendor visits as host for meeting to continue improvements in our area stores.
- Promoted 4 internal candidates and trained hired managers for the district.
Store Manager
Toys R Us
Woodbridge, VA
01.2006 - 02.2010
- Expertly oversee the entire operation of a $13.5 million store.
- Diligently supervise daily operations with assistant managers, supervisors and a team of up to 135 employees.
- Schedule employee job responsibilities based on skills and qualifications.
- Prudently oversee the hiring, terminating and scheduling of employees.
- Fairly conduct unbiased employee evaluations.
- Control daily and monthly budget of store controllable expenses.
- Conduct daily, weekly and monthly meetings to set goals for store sales and operations.
- Oversee all front end and warehouse operations.
- Ensure prompt ordering of store supplies.
- Reset of store remodels and seasonal merchandising changes.
- Manage P&L and all other financial decisions such as facilities repairs and cash office.
- Attended marketing and networking events in the community to expand our business culture.
- Headed many districts resource programs such as Back of house 2 and in stock program.
Store Manager
Pep Boys
Annandale, VA
01.2006 - 12.2006
- Managed and lead sales, operations, service and merchandising in a store of 6 million dollars in revenue.
- Supervised up to 40 associates including 4 assistant managers.
- Multi-unit experience as a market manager overseeing 3 more stores at an assistant level.
- Increased sales from a -4% comp to +4% increase.
- Increased customer service index from 7% to 51% in 6 months.
- Innovated new ideas for ad preparations.
- Planned and prepared work schedules, assigning teams specific tasks.
- Coordinated sales promotions activities and events.
- Expedited communication between upper management and general personnel.
- Ordered merchandise and prepared requisitions to replenish merchandise on hand.
- Answered customer complaints and inquiries.
- Demonstrated effective presentation skills in holding meetings and conference calls.
- Locked and secured store.
- Interviewed, hired and trained all team members.
- Maintained high standards of excellence.
Store Manager/ Regional Training Store Manager
Staples
Tyson's Corner, VA
01.2003 - 01.2006
- Managed retail store operations of 10.5 million in revenue, customer service standards, selling culture and supervised up to 50 employees.
- This specific location did 8.4 million in volume the prior year.
- Multi-unit experience.
- Regional training store manager.
- Planned and prepared work schedules, assigning employees to specific tasks.
- Applied knowledge of people skills into trainings and meetings.
- Formulated pricing policies on merchandise according to requirements for profitability of store operations.
- Helped in preparations of regional staff presentations.
- Prepared and directed workers in preparing merchandising displays and ad set up.
- Supervised employees engaged in sales, work taking of inventories, reconciling cash, keep operating records, prepared and presented all sales initiatives, related measurements as well as all operational policies and procedures at store, district and regional level meetings.
- Help oversee all aspects of the P&L for four stores including mine and react to opportunities by being proactive in the future.
- Ensured compliance of employees with established security, sales and record keeping procedures by managing our shrink process.
- Established an inviting, sales and customer orientated culture.
- Assisted subordinates identifying and resolving problems.
- Interviewed, hired and trained all associates, supervisors and managers.
- Controlled all operational expenses meeting our yearly budget.
- Increased operating profit by 12% over the prior year.
- Restructured and improved our BTS process and in stock for the customer program company wide.
- Hosted trainings, meetings and conferences such as sales attachments, internal development programs and walking and talking with an executive.
- Lead an extensive GMC and IDP development program in which resulted in 38 internal promotions in one year.
- This program was later on adopted by the entire company with great success.
Store Manager
Office Depot
Lanham, MD
06.1997 - 01.2003
- Managed four different stores ranging from 7.5 million dollars to 11.8 million dollars in volume.
- Managed and lead teams from 35 to 60 employees in these different stores.
- Responsible for opening 3 stores and lead a remodel team which served the region for new remodels relocations and store presentations.
- Reduced shrink from 1.8% to .60% in my last store.
- This was a target store in a high-risk area created a very passionate and inviting customer service, sales and operationally sound culture resulting in great success.
- Managed P&L, GL and merchandising execution.
- Held conference calls, meetings and training for assistant managers including strategic planning and role playing.
- Our store was #3 in the company in build to order computers in 2003.
Education
Business - Bilingual
University of P.R
San Juan, PRSkills
- Territory expansion
- Sales closing
- Territory growth
- Business growth and retention
Timeline
Territory Sales Manager
AutoZone
05.2021 - Current
General Manager
Advance Auto Parts
02.2018 - 05.2021
Store Manager
Napa Auto Parts
01.2016 - 02.2018
Store Manager
Advance Auto Parts
02.2010 - 01.2016
Store Manager
Toys R Us
01.2006 - 02.2010
Store Manager
Pep Boys
01.2006 - 12.2006
Store Manager/ Regional Training Store Manager
Staples
01.2003 - 01.2006
Store Manager
Office Depot
06.1997 - 01.2003
Business - Bilingual
University of P.R
Personal Information
Title: Field and multi-unit sales and operations manager
Awards
- Store of the year
- District choice award of the year
- Coach of the year for the region
- Over the 1-million-dollar club in profit
- Safety award of the year
- Attitude award of the year
- Regional training store