ANGEL WILLIAMS
Chicago,IL
Summary
Hardworking Front Desk Medical Receptionist that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
12
12
years of professional experience
Work History
Receptionist
Family Doctor Medical
2022.08 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted more than 30 patients per day.
- Kept reception area clean and neat to give visitors positive first impression.
Contact Center Representative
Advocate Medical Group
2017.06 - 2022.08
- Scheduled and cancelled appointments for over 40 patients per day
- Put in prescription requests and refills
- Sent messages to doctors, nurses and medical assistants
- Verified necessary information such as address, phone number and insurance
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Customer Service Representative
The Chicago Lighthouse
2012.01 - 2017.05
- Respond to telephone inquiries and recommend corrective services to address customer needs and complaints
- Manage high call volume workload of 50-70 customer calls within deadline driven environment
- Assist with floor training of new customer service representatives
- Performing customer verifications and processing forms, orders, and requests
- Managing customers’ accounts by recording and keeping all records of customer interactions and transactions
- Investigated and resolved customer inquiries and complaints quickly
Education
Associate of Applied Science - Registered Nurse
Malcolm X College
Chicago05.2025
Skills
- Customer Service Skills
- Training
- Call Center Service Operations
- Data Entry/Records Management
- Time Management
- Clerical
- Accurate and Rapid Keyboarder
- Complaint Handling/Dispute Resolution
- Ability to Multitask
- Patience
- Communication
- Hospital Admissions
Timeline
Receptionist
Family Doctor Medical
2022.08 - Current
Contact Center Representative
Advocate Medical Group
2017.06 - 2022.08
Customer Service Representative
The Chicago Lighthouse
2012.01 - 2017.05
Associate of Applied Science - Registered Nurse
Malcolm X College
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