Brittany Hayes
Yukon,OK
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
9
9
years of professional experience
Work History
Receptionist
Family Wellness Chropractic
Yukon, OK
01.2021 - 01.2022
- Compiled data from various sources into organized reports for management review.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted with onboarding of new employees by providing orientation information and support.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled and confirmed appointments.
- Greeted customers, answered general questions and directed to appropriate locations.
Receptionist
Cardon Family Chiropractix
Mustang, OK
11.2016 - 08.2018
- Taking calls and scheduling patients
- Greeting patients as they're entering and leaving
- Taking payments for copays
- Verifying insurance for patients
- Taking demographics and entering into system
- Checking patients in and out
- Sending and receiving fax and entering to appropriate files
- Making necessary copies
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled and confirmed appointments.
Sales Representative
WCA Waste Corporation
Oklahoma City, OK
12.2014 - 11.2015
- Making outbound calls and setting up new customers
- Sending and receiving contacts for new and existing customers
- Working multi phone line system
- Keeping up with monthly accounts and maintaining current customers and existing customers
Customer Service Representative
WCA Waste Corporation
Oklahoma City, OK
09.2014 - 12.2014
- Taking inbound calls and making outbound calls
- Finding solutions for issues that arise
- Taking demographics and entering into system
- Taking payments and entering into system
- Working multi phone line
- Transferring calls to appropriate personnel
Daycare Teacher
A Child’s Garden
Yukon, OK
01.2013 - 09.2014
- Developed lesson plans and activities to engage children in learning.
- Taught basic language skills including reading readiness, phonics, writing.
- Encouraged creativity through art projects and storytelling.
- Observed health practices such as proper handwashing procedures.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Created a positive, nurturing environment for young students.
- Provided guidance on social development issues such as sharing, following directions.
- Ensured safety of all children by monitoring playground equipment use.
- Participated in professional development opportunities to stay abreast of current trends in early childhood education.
- Assisted with toilet training and diaper changing when necessary.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Participated in staff meetings and professional development workshops.
- Read aloud and played alphabet games to encourage early literacy.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Education
High School -
Yukon High School
Yukon, OKSkills
- Scheduling
- Filing
- Billing
- Data Entry
- Receptionist
- Clerical
- Customer Service Skills
- Customer Service
- Organizational Skills
- Inventory
- Office administration
- Multitasking and prioritization
- Time management
- Customer/Client relations
- Calm demeanor
Timeline
Receptionist
Family Wellness Chropractic
01.2021 - 01.2022
Receptionist
Cardon Family Chiropractix
11.2016 - 08.2018
Sales Representative
WCA Waste Corporation
12.2014 - 11.2015
Customer Service Representative
WCA Waste Corporation
09.2014 - 12.2014
Daycare Teacher
A Child’s Garden
01.2013 - 09.2014
High School -
Yukon High School