Angela Ackerman
Mantee,MS
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
19
19
years of professional experience
Work History
Caregiver
Self-employeed
Powhatan, VA
11.2019 - 12.2024
- Assisted with basic daily living activities including bathing, dressing, administering medications, feeding and safety measures
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support to clients during difficult times.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Coordinated transportation services for clients when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Organized oral medications for clients following dosage and schedule requirements.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Securities Ops Service Spec 1
Robert Half/ Wells Fargo
Richmond, VA
12.2017 - 11.2019
- Working from daily queues, processes securities and beneficiary documents for Operations/DSR Rework to route properly in workflow, using Excel spreadsheet to locate proper document codes
- Researching brokerage account numbers to ensure the document is on the correct account using Wells Fargo systems
- Entrusted with secure information, reviews online procedures manual to ensure that rules and regulations are adhered to, attention to detail necessary for document comparisons
- Checks subfirms and account types to process properly
- Using PDF modules, compares documents so updates are done correctly, clips signatures for verification, also processes documents for advisory queues, converts and uploads documents
- Systems used: Wisdom, CM8, Validation 1 & 2, and Microsoft Word, Excel and Adobe
Mid-Atlantic Office Assistant
National Automotive Charging/MOC
Powhatan, VA
11.2016 - 12.2017
- Provided support to the Administration by assisting callers with account information, general answers to questions about our products, warranties and payment histories
- Tracked daily sales figures for team of 20 sales reps and added data to spreadsheet to create reports for monthly and annual tracking purposes
- Placed outgoing calls to accounting personnel regarding late payments, tracked earnings for 200 account advisors whose earnings totaled over $600.00 annually for tax reporting to the IRS
- Reported monthly progress for special accounts to managers and corporate partners in the field, ordered supplies
Administrative Staff Assistant
Henrico Division of Child Support Enforcement
Henrico, VA
12.2005 - 11.2016
- Provided daily support to the Administration Office for the District Manager and Supervisory staff; maintains calendars for the District Manager, state car usage, training, and conference rooms, prepared daily attendance
- Processed travel requests and reimbursement vouchers, paid incoming invoices for office
- Maintained all office forms; maintained excel databases for leave for staff of 51
Education
Associate of Science - Business Administration
Bryant And Stratton
Richmond, VA05-2007
Skills
Budget planning and monitoring
Leave and time accounting
Human Resources Onboarding
Personnel files
Database management
Front Desk assistance
Customer Service Center
Financial and data systems including Oracle, Quickbooks and state data systems
Trustworthy with confidential information
Timeline
Caregiver
Self-employeed
11.2019 - 12.2024
Securities Ops Service Spec 1
Robert Half/ Wells Fargo
12.2017 - 11.2019
Mid-Atlantic Office Assistant
National Automotive Charging/MOC
11.2016 - 12.2017
Administrative Staff Assistant
Henrico Division of Child Support Enforcement
12.2005 - 11.2016
Associate of Science - Business Administration
Bryant And Stratton