Angela Acosta

• Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
• Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
• Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
• Posted payments and charges to patient accounts and participated in billing processes.
• Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Assessed calls and inquiries to prioritize services based on medical emergencies.
• Enhanced patient experience by maintaining a welcoming and organized front office environment.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
• Called and faxed pharmacies to submit prescriptions and refills.
• Verified patient insurance coverage and collected required co-payments.

• Building relationships of trust with our patients by greeting all patients in a welcoming friendly manner, by being honest, caring, available, and sensible at all times, and by working as efficiently as possible.
• Turning over phones and gathering messages from night before.
• Collecting updated information on established patients.
• Collecting co-payments.
• Answering multi-line phone, and taking messages for Physician and all providers in office, called patients back with Doctor responses to their messages and documenting it in chart.
• Multitasking in a friendly energetic matter.
• Taking all pharmacy refill requests, submitting and following up on insurance prior authorization for specialty prescriptions.
• Scheduling appointments.
• Filing & pulling patient charts for the following day appointments.
• Ordering all front office supplies.
• Maintaining a nice and tidy, clean and organized front office area.

Responsibilities: Mainly front office duties. Greeting patients, checking in and out patients, collecting co-payments, scheduling appointments, appointment confirmation, answering phones, taking messages for Physician, pharmacy refill requests, insurance Prior Authorization, medical records, filing & pulling patient charts for the following day appointments, Ordering supplies for front office staff, keeping a nice and tidy clean organized office, multitasking, In charge of many things critical to the function of the practice also crossed trained in all back office duties