Angela Anderson
Grand Forks,ND
Summary
Committed and hardworking [Job Title] with a proven track record of efficiently processing transactions and providing exceptional customer assistance. Dedicated to resolving issues, addressing customer inquiries, and efficiently handling customer checkouts. A creative problem-solver who excels in delivering top-notch customer service. Known for multitasking effectively, solving problems, and communicating proficiently. Demonstrated strengths in promoting products, closing sales, and upselling target items to create positive customer experiences that foster loyalty and drive repeat business. Highly adaptable to changing business needs and extensively trained in various areas to ensure optimal performance.
Overview
122
122
years of professional experience
Work History
Cashier
M&h
12.2021 - 05.2022
- Collect cash, check or charge from customers for purchases, gasoline and lottery
- Provided customer service skills, counting down the register, closing the store for the night, answering phones, stocking shelves and coolers
- Help anyone who needs assistance or has question
- Handled Large Amounts of Cash
- Provide genuine and courteous assistance
- Made cookies, cleaned dishes, swept and mopped the floors, and fulfilled other duties
- Keep store clean and up to date with Casey's store requirements.
Cashier
Casey's General Store
08.2021 - 12.2021
- Collect cash, check or charge from customers for purchases, gasoline and lottery
- Provided customer service skills, counting down the register, closing the store for the night, answering phones, taking orders for pizza, stocking shelves and coolers
- Help anyone who needs assistance or has question
- Handled Large Amounts of Cash
- Worked in the kitchen making pizzas and filled the warmers and refrigerator with food
- Provide genuine and courteous assistance
- Made cookies, cleaned dishes, swept and mopped the floors, and fulfilled other duties
- Keep store clean and up to date with Casey's store requirements
- Prepare quality food for customers orders
- Made Subs for Customers and Store Shelves.
Prep Cook
Billiards
06.2021 - 08.2021
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
School photographer
Enstroms Studio
01.2012 - 04.2021
- Enhanced student comfort during photo sessions by creating a relaxed atmosphere and providing clear instructions.
- Contributed to the continuous improvement of the photography program by providing feedback on processes, equipment, and overall customer satisfaction levels.
- Captured high-quality school portraits by utilizing professional photography equipment and lighting techniques.
- Assisted in marketing efforts by designing promotional materials showcasing the unique aspects of each school''s photography program.
- Coordinated class picture days efficiently by organizing students according to predetermined guidelines provided by the school administration team.
- Edited photographs using advanced software programs for optimal color balance, exposure, and overall quality enhancements.
- Provided excellent customer service experiences that resulted in recurring contracts with numerous schools within the district over several years.
Call Center Agent
Arrowhead Promotions & Fulfillment
01.1900 - 04.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Machine operator
Express Employment
01.2012 - 12.2013
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Education
Associates Medical Billing And Coding -
Everest University Online
01.2012
Practical Nursing -
Itasca Community College
06.1996
Diploma -
Greenway High School
01.1995
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Organizational abilities
- Issue Resolution
- Merchandise Restocking
- Cleaning and organization
- Menu Adaptation
- Kitchen Organization
- Safe Food Handling
- Time Management
- Attention to Detail
Timeline
Cashier
M&h
12.2021 - 05.2022
Cashier
Casey's General Store
08.2021 - 12.2021
Prep Cook
Billiards
06.2021 - 08.2021
School photographer
Enstroms Studio
01.2012 - 04.2021
Machine operator
Express Employment
01.2012 - 12.2013
Associates Medical Billing And Coding -
Everest University Online
Practical Nursing -
Itasca Community College
Diploma -
Greenway High School
Call Center Agent
Arrowhead Promotions & Fulfillment
01.1900 - 04.2021
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