Angela Bacome
Toledo
Summary
Seasoned Service Manager bringing 25 years of diesel experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
25
25
years of professional experience
Work History
Assistant Service Manager
Pace Transportation
03.2016 - Current
- Trained less-skilled employees on Karmak system
- Helped new parts employees learn the different systems to look up parts
- emailed and spoke with customers over the phone about repairs they needed done on their trailers.
- trouble shoot issues different technicians were having while trying to make the needed repairs.
- Self taught how to upload invoices to different customer sites.
ASSISTANT SERVICE MANAGER
TRAVEL CENTERS OF AMERICA
03.2002 - 02.2016
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Conducted inventory cycle counts
- received and put away inventory
- trained service technicians and service advisors
- Met with customers to discuss service needs and offer available solutions. Provided estimates.
- Made sure vendor invoices were paid in a timely fashion.
- Helped technicians with trouble shooting and any other issues they needed help with.
Service Mechanic
Travel Centers of America
10.2000 - 03.2002
- Evaluated vehicle systems and components to identify functionality issues and troubleshoot failures.
- Performed vehicle servicing and drive train repairs.
- Examined vehicle warranties to support cost saving initiatives related to new or replacement parts and service-level coverage.
- helped with cycle counts when needed.
- filled in for service advisors when needed.
Education
Associate of Applied Science - Diesel Technology
Owens Community College
Perrysburg, OH05-2003
Skills
- Strong leadership
- Technical troubleshooting
- Inventory management
- Staff motivation
- Customer service management
- Verbal and written communication
- Relationship building
- Upselling
- Estimating and quoting
- Service and parts teams management
- Workflow management
- Service order flow
- Employee training and development
Timeline
Assistant Service Manager
Pace Transportation
03.2016 - Current
ASSISTANT SERVICE MANAGER
TRAVEL CENTERS OF AMERICA
03.2002 - 02.2016
Service Mechanic
Travel Centers of America
10.2000 - 03.2002
Associate of Applied Science - Diesel Technology
Owens Community College
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