Angela Bizzozero
Avon,CO
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Vacasa
Eagle County, CO
04.2022 - Current
- Oversee operations for the entire Vail Valley region since February of 2019 (285 Units)
- Relationship building with Owners/Staff to maintain and exceed their standards
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Hiring/Training new employees as well as contractors
- Prioritize customer concerns by communicating with General Manager; respond promptly to tickets by prioritizing the urgency
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Housekeeping Manager
Vacasa
Eagle County, CO
01.2019 - 04.2022
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all units.
Administrative Plumber's Assistant
R.P. Bizzozero Plumbing Co
10.2015 - 10.2016
- Scheduling
- Developed basic HVAC Knowledge
- Prepare invoices, reports, memos, letters, financial statements and other documents - Microsoft Suite Proficient
- Inventory Control.
Real Estate Sales Agent
New Wave Boston Real Estate
03.2015 - 10.2015
- Prepared Official Leasing Documents
- Maintained clients and owners relations throughout all processes
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Generate lists of properties that are compatible with buyers' needs and financial resources
- Interview clients to determine what kinds of properties they are seeking
- Massachusetts Real Estate License (at time)
- Clear and concise organization.
General Manager
Roht Marine
03.2014 - 02.2015
- Oversaw operations at a high-volume marina consisting of over forty employees of contractors, housekeepers, cooks, servers, bartenders, dock hands
- Marketing through social media/advertisements/local scene
- Inventory Management / Food Costs, Portion Control
- Training of all new staff - FOH/BOH
- Maintained and instructed all Health/Sanitization with staff
- Daily Financials.
Education
Bachelor's Communication Studies -
BRIDGEWATER STATE COLLEGE
Bridgewater, MA05.2008
Skills
- Sales and Customer service
- Onboarding
- Customer Relationship Management (CRM)
- Vendor Relationship Management
- One Log-In - Proficient
- Microsoft Suites - Proficient
- Slack - Proficient
- Relationship Building
- Operations Management
- Inventory Control
- Staff Development
- Coupa Familiar
References
References available upon request
Certification
Massachusetts Real Estate License
Timeline
Assistant General Manager
Vacasa
04.2022 - Current
Housekeeping Manager
Vacasa
01.2019 - 04.2022
Administrative Plumber's Assistant
R.P. Bizzozero Plumbing Co
10.2015 - 10.2016
Real Estate Sales Agent
New Wave Boston Real Estate
03.2015 - 10.2015
General Manager
Roht Marine
03.2014 - 02.2015
Bachelor's Communication Studies -
BRIDGEWATER STATE COLLEGE