ANGELA Burch
North Redington Beach,FL
Summary
Dynamic small business owner with proven expertise in client engagement and relationship management. Successfully enhanced customer satisfaction through exceptional service and efficient operations at my ecommerce website. Strong communicator skilled in financial management and team collaboration, dedicated to fostering loyalty and exceeding client expectations.
Overview
12
12
years of professional experience
Work History
Owner
Self Employed/ Ecommerce Website
01.2022 - Current
- Managed day-to-day business operations.=.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Portioner
Florida Protecting Freedom
04.2023 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Server
Red Lobster Restaurant
10.2015 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Applebee's Neighborhood Grill & Bar
10.2013 - 06.2015
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Pinellas Park High
Pinellas Park, FL06-1996
Business Software Applications - Computers, Word, Excell, Power Point, Data Entry.
Pinnellas Technical School
Saint Petersburg, Fl05-1998
Skills
- Client engagement
- Small business management
- Effective relationship management
- Strong communication skills
- Customer service
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Portioner
Florida Protecting Freedom
04.2023 - 01.2025
Owner
Self Employed/ Ecommerce Website
01.2022 - Current
Server
Red Lobster Restaurant
10.2015 - 01.2021
Server
Applebee's Neighborhood Grill & Bar
10.2013 - 06.2015
High School Diploma -
Pinellas Park High
Business Software Applications - Computers, Word, Excell, Power Point, Data Entry.
Pinnellas Technical School
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