Gretchen Eisenberg
FREDERICK,MD
Summary
Small business owner, United States Air Force Veteran seeking to take business from its current start-up phase to established and profitable.
Overview
33
33
years of professional experience
Work History
Owner
Gretchen Made It, LLC
Frederick, MD
04.2022 - Current
- Implement quality assurance processes to ensure product excellence.
- Develop strategic plans to increase profitability and efficiency.
- Manage multiple projects simultaneously ensuring timely completion within budget constraints.
- Manage design process for apparel, special occasion decor, gifts, and other specialty items.
- Monitor progress of jobs throughout their completion cycle.
- Develop illustrations of designs for clients.
- Identify markets for new products based on age, gender and lifestyles.
- Select materials, colors, graphics, prints and other materials related to various projects.
- Participate in local business to business networking events to establish relationships with other local business professionals, non-profit organizations, and individuals.
- Participate as a vendor at local trade, craft and artisan events.
- Perform regular maintenance on equipment including cleaning and replacing parts as needed.
Emergency Communications Specialist
Frederick County Emergency Communications Center
Frederick, MD
06.2021 - 02.2022
- Received emergency calls from citizens and relayed pertinent information to responding officers.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to better serve the public.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to emergency communications operations.
- Advised personnel about accidents, weather conditions or other hazards.
- Responded promptly to inquiries from the public regarding department services, policies, and procedures.
- Utilized a variety of computer software programs to enter data into databases and generate reports.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Maintained knowledge of current technology, protocols, and procedures used in emergency communications operations.
- Identified potential threats or suspicious activities through monitoring of emergency radio traffic and phone conversations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Provided support to law enforcement personnel during emergency situations.
- Monitored multiple radio frequencies simultaneously for incoming calls.
- Researched vehicle, wanted and missing persons information.
Manager
Double-E Entertainment
Frederick, MD
04.2016 - 04.2021
- Managed day-to-day operations of the business, including hiring, training, adherence to standard operating procedures, and quality control for services rendered.
- Created Standard Operating Procedures for DJ's an other event professionals.
- Foster a work environment that fosters collaboration and a customer-centric culture.
- Developed and implemented customer service policies and procedures to ensure a consistent and high-quality customer experience.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Established presence on Social Media to help provide better visibility to the company by the general public.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Implemented SEO best practices in social media content to improve visibility and drive website traffic.
- Curated user-generated content for promotional use, ensuring alignment with brand standards and copyright laws.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
- Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
Owner
You're Worth It Fitness
Frederick , MD
02.2006 - 04.2021
- Scheduled appointments for clients and maintained accurate records of each session's progress.
- Provided in-home personal training to a variety of individuals with unique, special needs who come from a wide range of backgrounds.
- Developed, implemented and monitored individualized fitness programs to meet clients' needs and goals.
- Provided nutritional counseling services when necessary.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Performed competitive market analysis to identify opportunities for business growth.
- Conducted assessments of clients' physical condition and health status.
- Created effective marketing strategies to increase clientele base.
- Created personal training experiences for clients.
- Monitored clients' progress and provided support to ensure they achieved their desired results.
- Recommended modifications of exercises to help participants avoid injuries.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Instructed group classes in strength training, cardiovascular conditioning, flexibility, balance and posture techniques.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Invited individuals of all ages and fitness levels to participate in classes.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Demonstrated correct technique while performing various exercises.
- Communicated with clients to determine goals and performed client assessments.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Provided one-on-one personal training sessions to clients.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Organized special events such as charity fundraisers or seminars related to fitness topics.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Observed participants during classes, watching for issues and incorrect techniques.
- Performed administrative tasks such as filing reports and maintaining records of payments made by customers.
- Increased customer base through door-to-door canvassing and initiating cold calls.
- Educated members on proper form and technique during workouts.
- Researched current trends in the fitness industry and incorporated them into workout routines.
- Built and established lasting relationships using encouragement and personal support.
- Set up equipment and weights for use by class participants.
- Advised clients on proper dieting methods that were compatible with their lifestyle choices.
- Treated minor injuries and administered first aid.
- Provided guidance on how to create realistic weight loss and gain objectives.
- Coached and encouraged participants during exercises and routines.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Client Relationship Associate
Key Financial Group
Frederick, MD
04.2019 - 01.2020
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Collaborated with firm's financial advisors to resolve issues, to address team and customer needs, and set goals.
- Provided personable service to improve customer service ratings.
- Updated system with order specifics and customer details, preferences, and pertinent data related to their unique and/or individual needs.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints and disputes quickly and effectively.
- Responded to client inquiries in a timely manner via phone, email, or chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted clients with onboarding and account setup processes.
- Liaised between customers and financial advisors to meet customer demands.
- Maintained CRM databases, ensuring data accuracy and compliance.
- Addressed inquiries from clients.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated customer profiles in the company's CRM software program.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Organized and hosted customer appreciation events.
- Organized client data into an easily accessible database system.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Ensured compliance with all relevant policies and regulations when interacting with clients.
Personal Trainer
Sport & Health Club
Frederick, MD
02.2012 - 05.2016
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Brought greater levels of health to clients weekly through one-on-one customized personal training.
- Communicated with clients to determine goals and performed client assessments.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Improved membership enrollment by utilizing sales and marketing methods.
- Worked closely with other healthcare professionals such as doctors or physical therapists when necessary.
- Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
- Enforced safety rules and procedures to minimize injuries.
- Demonstrated safe and effective exercise techniques to clients.
- Educated clients about the benefits of regular exercise and proper nutrition habits.
- Recommended modifications of exercises to help participants avoid injuries.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Researched current trends in the personal training field for continuing education purposes.
- Kept accurate records of client's progress including attendance, measurements and goals achieved.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Built and established lasting relationships using encouragement and personal support.
- Conducted one-on-one consultations with clients regarding diet and exercise regimens.
- Coached and encouraged participants during exercises and routines.
- Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
- Motivated clients to reach their fitness goals through positive reinforcement.
- Provided personalized fitness programs tailored to individual needs.
- Maintained a clean, organized work environment that adheres to safety standards.
- Demonstrated safe and proper exercise techniques to clients.
- Treated minor injuries and administered first aid.
- Assessed client's physical condition, health status and current level of fitness.
- Performed administrative tasks such as scheduling appointments and processing payments.
- Cultivated relationships with new potential clients by providing free initial assessments.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Instructed clients on proper form and technique for various exercises.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Set up equipment and weights for use by class participants.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
Homemaker
Nonesuch
Throughout The United States
04.1994 - 02.2006
- Managed household errands and other essential duties.
- Took care of family needs while children's father was deployed while managing budgets, educational needs, travel priorities, nutritional needs, and anything else needed by everyone in the family.
- Raised five children while managing military life that entailed many moves and deployments.
- Mastered the art of staying on a disciplined budget to be a good steward and best manage resources for the family.
- Completed many household repair tasks, furniture assemblies, household belonging packing/unpacking, lawn care, and cleaning.
Arabic Linguist
United States Air Force Reserve
San Angelo, TX
07.1992 - 04.1994
- Interpreted spoken and written Arabic in real-time settings for high-level meetings.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Adhered to ethical codes protecting information confidentiality.
- Translated Arabic texts from various media sources into English for government and military use.
- Reviewed documents for accuracy, ensuring that all materials were properly translated according to established standards.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Evaluated audio recordings from foreign sources in order to extract pertinent information relevant to investigations.
- Developed strategies to accurately assess the meaning of language nuances within a cultural context.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Researched regional slang terms utilized by native speakers in order to more effectively communicate with them.
- Collaborated with other linguists to develop best practices for translating text between languages.
- Proofread, edited and revised translated documents.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
- Maintained up-to-date knowledge regarding changes in political climates throughout the region.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA05-2020
Bachelor of Science - Education/Life Coaching
Liberty University
Lynchburg, VA05-2015
Other - Arabic Language/Middle Eastern Studies
Defense Language Institute
Monterey, CA02-1994
Skills
- Quality assurance
- Project management
- Strategic planning
- Customer service
- Financial analysis
- Digital marketing
- Social media management
- Design development
- Team collaboration
- Equipment maintenance
- Effective communication
- Problem solving
- Client engagement
- Networking skills
- Client engagement optimization
- Service quality assurance
- Verbal and written communication
- Customer relations
Timeline
Owner
Gretchen Made It, LLC
04.2022 - Current
Emergency Communications Specialist
Frederick County Emergency Communications Center
06.2021 - 02.2022
Client Relationship Associate
Key Financial Group
04.2019 - 01.2020
Manager
Double-E Entertainment
04.2016 - 04.2021
Personal Trainer
Sport & Health Club
02.2012 - 05.2016
Owner
You're Worth It Fitness
02.2006 - 04.2021
Homemaker
Nonesuch
04.1994 - 02.2006
Arabic Linguist
United States Air Force Reserve
07.1992 - 04.1994
MBA - Business Administration
Liberty University
Bachelor of Science - Education/Life Coaching
Liberty University
Other - Arabic Language/Middle Eastern Studies
Defense Language Institute
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