ANGELA BUTCHER
Baltimore,MD
Summary
Medical records and release of information specialist with experience processing HIPAA-compliant requests, reviewing authorizations, and verifying patient identity prior to disclosure. Retrieves records accurately, maintains complete disclosure logs, and delivers documents on schedule in high-volume environments. Proficient with Epic and related electronic medical systems.
Overview
21
21
years of professional experience
Work History
Release of Information Specialist ll
John Hopkins Medicine
Baltimore, Maryland
2023.12 - 2026.09
- Reviewed patient authorization forms, maintained HIPAA-compliant records, and securely sent files for medical document release.
- Handled record requests by fax, email, and mail from patients, facilities, sheriff offices, and legal representatives while supporting compliance and timely delivery.
- Coordinated release of active patient records based on medical necessity.
- Managed daily legal chart gateway requests from insurance companies for accurate, timely record retrieval.
- Supported record retrieval workflow to collect and deliver patient, doctor, and third-party records.
- Processed protected health information requests under Johns Hopkins Medicine privacy standards.
- Verified patient identity before releasing medical records and sensitive documentation.
- Reviewed authorizations for completeness, validity, and proper disclosure requirements.
- Coordinated with clinical teams on urgent records requests and release questions.
- Maintained accurate documentation for disclosure logs, requests, and correspondence.
- Communicated release requirements to patients, families, attorneys, and insurers.
- Protected confidentiality through HIPAA-compliant handling of records and inquiries.
- Updated electronic record systems with release status and request details.
- Reviewed requester information to obtain patient data from electronic, off-site, or physical records in compliance with HIPAA guidelines.
- Verified accuracy of released information prior to dissemination.
- Performed quality checks to support accuracy of release, confidentiality, and invoicing.
- Responded promptly and professionally to customer inquiries via telephone or email.
- Resolved issues related to incomplete or inaccurate authorizations.
- Prepared correspondence notifying requestors when additional documentation was needed prior to releasing requested documents.
- Performed quality assurance reviews on completed releases of information requests.
- Retrieved patient records from electronic and physical files. and transferred information to appropriate parties.
Administration Event Planner (P/T Employment)
Hebron & Co. Consulting
Baltimore, MD
2006.03 - 2019.02
- Coordinated venues, vendors, and logistics for corporate programs.
- Managed event budgets, ensuring alignment with service agreements and overall financial goals.
- Managed vendor relationships for events to ensure timely service delivery and events and completed vendor requirements on time.
- Built detailed event plans and timelines for successful execution.
- Prepared run-of-show schedules and day-of-event timelines.
- Kept clients, teams, and suppliers informed on event requirements.
- Assisted with end-to-end event planning through meetings, walk-throughs, and day-of execution.
- Managed vendor relationships for events to ensure timely service delivery. for events and completed vendor requirements on time.
- Resolved on-site issues during Hebron & Co. consulting events.
- Served as point of contact between clients and company to verify contract fulfillment.
Office & Operations Manager
Psych Experts & Associates Inc.
2023.12 - 2014.08
- Oversaw daily operations, including scheduling and budgeting, while effectively managing multiple priorities.
- Assigned, prioritized, and delegated tasks and responsibilities to departmental employees.
- Mentored and trained newly hired employees on company policies and procedures.
- Conducted regular feedback sessions to evaluate employee performance, fostering improved morale and productivity.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Streamlined patient information requests by faxing, emailing, and mailing documents to enhance response time.
- Delivered records in a timely and accurate manner while ensuring that the requester was always satisfied.
- Contacted patients to verify authorization information before sending records to corresponding doctors.
- Continually contacted and followed up with patients whose records needed to be revised. Whose records needed to be revised.
Administrative Senior Collector
Margolis, Pritzker, Epstein & Blatt, P.A.
Towson, MD
2013.04 - 2006.03
- Managed legal collections for law firm client accounts while following collection guidelines.
- Directed legal collections activity for law firm client accounts in alignment with collection guidelines.
- Followed compliance rules for Fair Debt Collection Practices Act requirements.
- Applied Fair Debt Collection Practices Act compliance standards across collection activity.
- Delivered compliant legal collections support for law firm client accounts.
- Worked with attorneys on litigation matters and other legal proceedings related to collections.
- Coordinated with attorneys on litigation cases and other legal proceedings tied to collections.
- Coordinated with attorneys on litigation-related collection matters to ensure effective case management.
- Worked with attorneys to resolve disputed or delinquent accounts for effective outcomes.
- Partnered with attorneys on disputed and delinquent accounts to drive effective resolution.
- Resolved disputed and delinquent accounts with attorneys through close case collaboration.
- Handled outbound customer contact with professional telephone etiquette to pursue recovery of past due balances.
- Placed outbound calls with professional phone etiquette to recover past due balances from customers.
- Recovered past due balances through professional outbound calls and clear customer communication.
- Developed payment arrangements that aligned with client collection guidelines.
- Set up payment arrangements within client collection guidelines.
- Negotiated payment plans within client collection guidelines to advance account resolution.
- Maintained Fair Debt Collection Practices Act compliance across collection workflows.
- Reviewed court records tied to debtor judgments to select next steps for each case.
- Analyzed court documents related to debtor judgments to determine appropriate case action.
- Drove appropriate case action by reviewing court documents connected to debtor judgments.
- Kept accurate records of collections activity, including payment plans, contact notes, and account status updates.
- Maintained detailed records of collection activity, payment arrangements, contact notes, and account status changes.
- Preserved accurate collection records covering payment plans, contact notes, and account statuses.
- Researched customer credit history to guide collection decisions.
- Evaluated customer credit histories to support informed collection decisions.
- Informed collection strategy through review of customer credit history.
- Supported customers facing financial hardship by sharing resources to help manage debt.
- Guided customers facing financial hardship toward resources for debt management.
- Drafted demand letters and follow-up correspondence.
- Prepared demand letters and follow-up correspondence to support collection efforts.
- Produced demand letters and follow-up correspondence to move accounts toward resolution.
- Coordinated with attorneys on litigation-related collection matters to ensure effective case management.
Education
Some College (No Degree) - Liberal Arts
Kingsborough Community College
Brooklyn, New YorkSkills
- Analytical problem-solving
- Facilitated patient inquiries
- Trained staff on compliance
- Conducted performance reviews
- Management liaison
- Patient follow-up
- Quality analysis
- Oversaw daily operations
- Timely records delivery
- Verified patient authorizations
- Managed forensic records
- Information management
- Records maintenance
- Electronic health record specialist
- Epic systems
- Insurance processing
- Clinical documentation integrity
- Excellent and effective communication
Personal Information
Title: MEDICAL SPECIALIST
Timeline
Release of Information Specialist ll
John Hopkins Medicine
2023.12 - 2026.09
Office & Operations Manager
Psych Experts & Associates Inc.
2023.12 - 2014.08
Administrative Senior Collector
Margolis, Pritzker, Epstein & Blatt, P.A.
2013.04 - 2006.03
Administration Event Planner (P/T Employment)
Hebron & Co. Consulting
2006.03 - 2019.02
Some College (No Degree) - Liberal Arts
Kingsborough Community College