Angela Butler
Elk Grove,CA
Summary
Professional motivated individual with a friendly and upbeat personality. Proven administrative and service excellence at Los Gatos Therapy Center and renowned dining establishments. Mastered multitasking and POS operations, enhancing guest experiences and operational efficiency. Exceptional at fostering customer relationships and streamlining office processes, showcasing a strong work ethic and exceptional customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Cafe Elk Grove
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Chicago Fire
10.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Serving Staff Member
Viogner
10.2018 - 03.2020
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high-quality dining experiences.
Admistrative Assistant
Los Gatos Therapy Center
09.2015 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns, and building strong relationships.
- Promoted a positive work environment through effective communication skills
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed paper and electronic filing systems, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond
Education
Coursera
Medical Terminology
Mountain View, CA11.2024
TMS - Neurology/ Psychiatry
Los Gatos Therapy Center
Campbell, CA12.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Prioritization
- Multitasking
- Shift management
- Check payment processing
- Price memorization
Certification
CPR certified
Medical Terminology
TMS certified
35 WPM Official Typing Test
Timeline
Server
Cafe Elk Grove
09.2024 - Current
Server
Chicago Fire
10.2022 - 07.2024
Serving Staff Member
Viogner
10.2018 - 03.2020
Admistrative Assistant
Los Gatos Therapy Center
09.2015 - 07.2018
Coursera
Medical Terminology
TMS - Neurology/ Psychiatry
Los Gatos Therapy Center