Angela Clark
Summary
Proven leader and effective communicator, adept at boosting sales and enhancing team productivity at Walmart. Excelled in customer service, driving revenue, and implementing safe food handling practices. Demonstrated honesty and strong work ethic, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in inventory management and cash handling, consistently fostering positive customer relationships.
Overview
11
11
years of professional experience
Work History
Deli Team Lead
Walmart
10.2020 - 07.2024
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Assisted in menu planning and development, introducing innovative options for diverse clientele preferences.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
Cash Office Assistant
Walmart
01.2019 - 09.2020
- Optimized overall efficiency by maintaining a clean workspace and organizing necessary supplies within the Cash Office Assistant area.
- Ensured smooth transitions between shifts by communicating pertinent information regarding issues or concerns related to the day''s operations.
- Ensured secure storage of daily cash deposits, minimizing the potential for loss or theft.
- Resolved cashier discrepancies promptly, fostering an atmosphere of trust and accountability among team members.
- Provided backup support to fellow Cash Office Assistants during busy periods, fostering a team-oriented work environment.
Customer Service Sales Representative
Walmart
08.2018 - 07.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Cashier
Walmart
11.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Phone Sales Representative
Cannon Racecraft
04.2013 - 09.2017
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
Education
High School Diploma -
Abeka Home School
Pensacola, FL08.1999
Skills
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
- Cleaning and sanitizing
- Interactive communication skills
- Cash Handling
- Food Preparation
- Safe Food Handling
- Pricing and shelf labeling
- Organizational abilities
- Inventory Counts
- Food Safety Standards
Timeline
Deli Team Lead
Walmart
10.2020 - 07.2024
Cash Office Assistant
Walmart
01.2019 - 09.2020
Customer Service Sales Representative
Walmart
08.2018 - 07.2019
Cashier
Walmart
11.2017 - 12.2018
Phone Sales Representative
Cannon Racecraft
04.2013 - 09.2017
High School Diploma -
Abeka Home School