Angela Clifford
Bellaire,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Mobility Sales & Service
AT&T Mobility
Wheeling, WV
11.2023 - Current
- Provided customer service to existing and potential clients.
- Developed relationships with key decision makers in order to increase sales opportunities.
- Resolved customer complaints in a timely manner using effective problem-solving techniques.
- Contributed ideas during team meetings regarding ways to improve processes related to sales operations.
Advanced Technical Support Representative
AT&T Mobility
Wheeling, WV
09.2020 - 11.2023
- Assisted customers with technical inquiries regarding software, hardware and networking issues over the phone and via email.
- Provided solutions to customer problems based on in-depth product knowledge.
- Managed a high volume of incoming calls from customers and provided prompt resolutions to their inquiries.
- Documented all conversations with customers in CRM system for future reference purposes.
- Collaborated with engineering teams to develop strategies that improved customer experience.
Certified Pharmacy Technician
Kroger
Bellaire, OH
07.2015 - 10.2019
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
Education
High School Diploma -
Shadyside High School
Shadyside, OH05-2004
Skills
- CRM proficiency
- Excellent Communication
- Reliability
- Active Listening
- Problem-solving abilities
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Attention to Detail
- Decision-Making
Timeline
Mobility Sales & Service
AT&T Mobility
11.2023 - Current
Advanced Technical Support Representative
AT&T Mobility
09.2020 - 11.2023
Certified Pharmacy Technician
Kroger
07.2015 - 10.2019
High School Diploma -
Shadyside High School