ANGELA COCO
Sugar Land,TX
Summary
Accomplished Area Supervisor at Ross Dress for Less, adept in team management and retail operations, significantly reduced employee turnover by fostering career growth. Skilled in risk management and critical thinking, I excel in creating positive environments and streamlining operations for efficiency. My leadership ensures adherence to policies while promoting professional development.
Knowledgeable Bank Teller with proven ability to oversee multiple locations and ensure efficient operations. Adept at driving operational improvements and fostering team productivity, resulting in enhanced performance and customer satisfaction. Demonstrated excellence in leadership and problem-solving, consistently maintaining high standards and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Supervisor
Ross Dress for Less
05.2024 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Security Officer Supervisor
Allied Universal Security Services
02.2023 - 05.2024
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Bank Teller
Prosperity Bank
02.2022 - 02.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Bank Teller
Trustmark Bank
01.2020 - 01.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Security Officer
Securitas Security Services USA
03.2018 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Education
Associate Degree in Nursing - Medical Billing/Coding
Remington College
Houston, TX05-2005
High School Diploma -
Plaisance High School
Opelousas, LA05-1989
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Risk management
- Critical thinking
- Retail operations
- Decision-making
- Handling complaints
- Retail security
- Inventory and stocking
- Salesforce software
- Sales floor organization
Accomplishments
- Supervised team of 12 staff members.
- Achieved goals through effectively helping with processing merchandise.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Home Health Aide (HHA) Certification
- OSHA Certified
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- Forklift Certification
- Texas Driver's License
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Area Supervisor
Ross Dress for Less
05.2024 - Current
Security Officer Supervisor
Allied Universal Security Services
02.2023 - 05.2024
Bank Teller
Prosperity Bank
02.2022 - 02.2023
Bank Teller
Trustmark Bank
01.2020 - 01.2022
Security Officer
Securitas Security Services USA
03.2018 - 01.2020
Associate Degree in Nursing - Medical Billing/Coding
Remington College
High School Diploma -
Plaisance High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Excel, Word, 10-Key by touch