Dynamic professional with extensive experience, excelling in customer relations and problem-solving. Proven ability to streamline operations and enhance efficiency through meticulous recordkeeping and effective communication. Skilled in data entry and basic accounting, consistently delivering exceptional service and fostering positive client interactions.
Work History
Receptionist
Port Lavaca Auto Group/Chevrolet
Port Lavaca Texas
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained accurate logs for sales through spreadsheets.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, updating forms as needed, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service
Port Lavaca Auto Group/Chevrolet
Port Lavaca Texas
Provided excellent customer service, addressing concerns promptly and courteously.
Trained new staff members on proper customer service and hospitality policies.
Managed front desk receptionists, making their monthly schedules, and training newly hired receptionists.
Worked with sales personnel on any new vehicles sold, called customers about their buying experience and resolved any questions or concerns they may have had.
Real Estate Agent
Coldwell Banker United
Katy Tx
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Maintained connections with clients to encourage repeat business and referrals.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Office Administrator/Owner
Progressive Blueline Construction
Katy, TX
Multi-task position for construction company that catered to the needs of the multi housing community. Responsible for processing work orders, proposals, invoicing, billing, collections, purchasing, inventory, accounting, payroll, tax filings, marketing, and customer service.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Implemented marketing strategies to increase brand awareness and attract new customers.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Property Manager
The Finger Companies
Houston, TX
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Followed up on delinquent tenants and coordinated collection procedures.
Introduced prospective tenants to types of units available and performed tours of premises.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Coordinated with legal counsel to resolve tenant disputes.
Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Accounts Payable
The Finger Companies
Houston, TX
Provided excellent customer service, addressing concerns promptly and efficiently.
Managed accounts payable efficiently by streamlining invoice processing procedures and maintaining strong vendor relationships.
Ensured timely payments for vendors by diligently managing accounts payable processes.
Education
Contact Tracing/covid -19 - Contact Tracing
John’s Hopkins University
Coursera Online Course
06.2020
Medical Billing And Coding Certificate - Medical Billing And Coding
Katy Community Education
Katy Tx
Real Estate License - Real Estate
Champion School of Real Estate
Houston, TX
Dental Assistant Courses
University of Louisville
Louisville KY
Henryville High School
Henryville, IN
Skills
Data entry
Verbal and written communication
Customer and client relations
Basic accounting
Meticulous and organized
Positive and professional
Recordkeeping and bookkeeping
Attention to detail
Problem-solving
Microsoft office
Billing and invoicing
Accomplishments
1998-2009 Volunteer for the Houston Livestock Show and Rodeo and a Life Member.
Personal Information
Timeline
Contact Tracing/covid -19 - Contact Tracing
John’s Hopkins University
Medical Billing And Coding Certificate - Medical Billing And Coding