Angela Collins
Proctor,AR
Summary
Possessing strong organizational skills and positive, upbeat attitude. Demonstrates thorough understanding of medical office procedures and proficiency in patient scheduling systems, ensuring smooth clinic operations. Brings foundational understanding of administrative tasks and patient communication, ensuring efficient and compassionate patient care. Committed to enhancing patient care and operational efficiency through effective communication and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Memphis, TN
08.2022 - Current
- Assisted in maintaining accurate medical records and ensuring compliance with regulations.
- Communicated effectively with patients to provide information on services and assist with inquiries.
- Processed insurance claims and verified eligibility to enhance patient support services.
- Provide administrative leadership and daily operational support to veterans, families, and clinical teams using strong communication and multitasking skills.
- Reconcile imaging exams in PACS and VISTA to ensure accurate and complete patient records.
- Monitor clinic setup and utilization reports to support efficient scheduling and workflow adjustments.
- Coordinate appointments, answer high-volume calls, and assist patients with travel and transportation needs.
- Update health insurance information and promote My HealtheVet registration to enhance patient access.
- Daily review of active/pending Consults, Encounters, Electronic Wait List.
- Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
- Efficiently assist patients with travel/transportation
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Serve as Timekeeper for the radiology service, accurately tracking employee time, attendance, comp time, overtime, and implementing leave/schedule policies.
- I meticulously track /record employee time and attendance, ensuring accurate and timely payroll processing. I prepare, maintain, and submit official time and attendance records for assigned employees. Also, I have a crucial role involving implementing and administering leave and work schedule policies.
Education
Business Administration And Management W/ Focus HR
Strayer University
Washington, DC06-2026
Skills
- Conflict resolution techniques
- Patient communication
- Business development
- Medical billing experience
- HIPAA compliance
- Patient scheduling
- Recordkeeping skills
- Medical terminology
- Data entry proficiency
- Medical record assessment
- Medical billing and coding
- Strong communication
- Electronic health records management
- Medical terminology proficiency
- Reliable team player
- Professionalism and ethics
- Continuous learning mindset
Certification
- National Coding & Billing Specialist - 2005
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
08.2022 - Current
Business Administration And Management W/ Focus HR
Strayer University