Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Cooper

Umatilla

Summary

Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.

Overview

16
16
years of professional experience
1
1
year of post-secondary education

Work History

Front of House Manager

Palermo's Pizza
Paisley
09.2023 - 02.2026
  • Managed daily front of house operations to ensure smooth service flow.
  • Trained and supervised staff to deliver exceptional customer experiences.
  • Coordinated reservations and seating arrangements for optimal guest satisfaction.

Server/Manager

The troff
Eustis
04.2021 - 02.2023
  • Trained new servers on service standards and menu knowledge to ensure consistency.

Front Office Assistant

Mason Dixon Contracting
Umatilla
04.2018 - 09.2020
  • Managed multi-line phone system, directing calls to appropriate staff members.
  • Greeted clients and visitors, ensuring a welcoming office atmosphere.
  • Scheduled appointments and maintained calendars for executives and team members.

Server

Legends
Fruitland Park
01.2011 - 04.2018
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed food and beverage orders efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely delivery of meals.

Reservation Agent

Lakeside Inn
Mt. Dora
05.2010 - 01.2011
  • Managed guest reservations using the property management system.
  • Assisted guests with inquiries about room availability and amenities.
  • Processed changes and cancellations for existing reservations promptly.

Education

Certificate - Business Administration

Lake Technology
Eustis, FL
08.2009 - 05.2010

Skills

  • Staff training
  • Customer service
  • Reservation management
  • Operations coordination

Timeline

Front of House Manager

Palermo's Pizza
09.2023 - 02.2026

Server/Manager

The troff
04.2021 - 02.2023

Front Office Assistant

Mason Dixon Contracting
04.2018 - 09.2020

Server

Legends
01.2011 - 04.2018

Reservation Agent

Lakeside Inn
05.2010 - 01.2011

Certificate - Business Administration

Lake Technology
08.2009 - 05.2010
Angela Cooper