Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Angela Cooper
Open To Work

Angela Cooper

Catering Sales and Operations
Milwaukee,WI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Catering Sales CoordinatorCatering Sales ManagerCatering Operations ManagerCatering ManagerAssistant Catering Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Milwaukee, WI
Open to relocation: No

Salary Range

65000/yr - 75000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offWork from home option401k matchHealthcare benefitsPaid sick leavePersonal development programsTeam Building / Company RetreatsFlexible work hours

Summary

Administrative professional with expertise in project coordination, event planning, and customer management. Proficient in creating training materials and improving operational efficiency through clear communication. Committed to utilizing psychological insights to foster growth and satisfaction in diverse professional environments.

Overview

15
15
years of professional experience

Work History

Catering Sales Coordinator

SSA Group
Milwaukee
04.2025 - Current
  • Coordinated catering logistics for events, achieving timely delivery and seamless setup.
  • Created and executed banquet event orders collaboratively with on-site team members.
  • Coordinated with on-site staff across departments to relay client updates promptly.
  • Managed client communications, processing orders, and maintaining documentation efficiently.
  • Responded to clients from Milwaukee County Zoo within 24 to 48 hours of booking.
  • Ensured exceptional customer service delivery to all clients.
  • Prepared sales reports to inform internal strategies and enhance decision-making.
  • Monitored sales performance to align with and surpass departmental targets.
  • Received and documented payments through Tripleseat accurately.

Sales Associate

MAX Apparel
East Troy
05.2024 - 04.2025
  • Developed and executed sales strategies to drive revenue growth.
  • Surpassed weekly sales quota for assigned accounts through strategic initiatives.
  • Engaged customers to assess needs and recommend suitable apparel solutions, driving sales and fostering loyalty.
  • Coordinated with customers and internal departments to resolve order and project issues, enhancing customer satisfaction.
  • Consulted quarterly with assigned contacts to identify and address current and future needs, strengthening client relationships.
  • Coached wholesale customers on design requests for custom caps.

Medical Biller

PIH Health
Whittier
05.2023 - 12.2023
  • Processed medical claims utilizing advanced billing software and electronic health records.
  • Reviewed and submitted billing data and medical claims to insurance companies, ensuring timely reimbursements.
  • Conducted follow-up activities with payors, confirming accurate and prompt claim processing.
  • Collaborated interdepartmentally to swiftly correct errors in claims for efficient processing.
  • Researched updated medical billing practices and basic coding, enhancing compliance and accuracy in submissions.

Insurance Verification Specialist / Patient Account Representative

Surgical Care Affiliates
Irving
07.2020 - 09.2022
  • Verified patient insurance eligibility and benefits for surgical procedures.
  • Maintained and updated patient benefit information to ensure accuracy.
  • Cultivated relationships with providers and insurance companies to enhance collaboration and streamline verification processes.
  • Fielded incoming calls to resolve patient billing inquiries, ensuring clear communication with patients and insurance payers.
  • Provided relevant coverage information to patients regarding their benefits.
  • Guided patients in establishing payment arrangements, facilitating access to necessary services.

Leave of Absence

04.2017 - 07.2020
  • Pursued bachelor’s degree in psychology at University of Texas at Permian Basin, focusing on understanding human behavior and mental processes.

Insurance Verification Specialist

Surgical Care Affiliates
Irving
10.2015 - 04.2017
  • Verified patient insurance coverage to confirm eligibility for procedures, supporting patient access to necessary care.
  • Cultivated relationships with providers and insurance companies to streamline verification processes and enhance collaboration.
  • Obtained authorizations for ambulatory outpatient procedures to support patient care.
  • Developed and updated training manuals for ambulatory surgical centers to align with department manager requests.
  • Revised training template to enhance training effectiveness for international team members.
  • Facilitated weekly meetings with stateside and India management to improve communication and information accuracy.

Account Installation Specialist

LifeSynch/Humana
Irving
05.2011 - 07.2014
  • Supervised implementation of departmental process (Data Collection and Verification or 'DCAV') to enhance operational efficiency
  • Configured, loaded and processed benefit information from providers into Dimension system
  • Certified accuracy of payment fee schedule in coordination with Claims administration department to maintain compliance
  • Ensured accuracy on plan types with Eligibility department
  • Collaborated with Operations to clarify benefits, ensuring accurate communication across teams
  • Revised provider information for precision and certificate compliance

Education

Bachelor of Arts - Psychology

University of Texas of the Permian Basin
Odessa, TX
07-2020

Skills

  • Event planning
  • Food and beverage sales
  • Upselling techniques
  • Operations management
  • Account management
  • Client management
  • Sales reporting
  • Attention to detail
  • Proficient in Microsoft 365 (Office Suite) and Tripleseat Event Management software
  • Time management skills
  • Team collaboration and leadership
  • Creativity and innovation

Timeline

Catering Sales Coordinator

SSA Group
04.2025 - Current

Sales Associate

MAX Apparel
05.2024 - 04.2025

Medical Biller

PIH Health
05.2023 - 12.2023

Insurance Verification Specialist / Patient Account Representative

Surgical Care Affiliates
07.2020 - 09.2022

Leave of Absence

04.2017 - 07.2020

Insurance Verification Specialist

Surgical Care Affiliates
10.2015 - 04.2017

Account Installation Specialist

LifeSynch/Humana
05.2011 - 07.2014

Bachelor of Arts - Psychology

University of Texas of the Permian Basin

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Angela CooperCatering Sales and Operations