Hi, I’m
Angela Crespo-Holland
Lancaster,PA
Overview
9
years of professional experience
1
Certification
Work History
UPMCLemoyne, PA
Senior Scheduling Coordinator
10.2019 - Current
Job overview
- Schedule appointments according to the templates, guidelines and protocols for study requested.
- Review and verify the patient's insurance information
- Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information
- Answer multi-line telephone system
- The number of calls taken must be within 90% of the daily average calls per day per agent
- Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.)
- Treat all patients with respect
- Review, verify and enter the patient's demographic information to ensure data integrity
- Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements
- Give basic information to patients (directions, parking information, and required preparation)
Penn State Health Lancaster Hematology And OncLancaster, PA
Medical Office Associate
10.2016 - 10.2019
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Entered procedure codes and diagnosis codes into medical billing software
- Audited customer files to verify medical necessity and satisfaction of coverage criteria
Education
Instituto Technologico De PRGuayama, PR
No Degree from Business Administration
University Overview
Medical Office Associate AcademyHershey, PA
Certification from Medical Office Associate
02.2019
University Overview
Harrisburg Community CollegeLancaster
Culinary Arts from Culinary Arts
01.2016
University Overview
Empire Beauty SchoolLancaster
Cosmetology from Master Educator Cosmetology
06.2008
University Overview
Carmen Bozello De HuekeArroyo, PR
High School Diploma
05.2000
University Overview
Skills
- Project planning
- Business administration
- Database Management
- Multitasking abilities
- Teambuilding
- Training & Development
- Conflict resolution
- Reading comprehension
- Computer proficiency
- Accounting familiarity
- In depth understanding of medical rules and knowledge of professional principles
- Admirable interpersonal ability
- Excellent computer awareness
- Outstanding organizational expertise
Certification
- Medical Office Certification
- HIPAA Certified
Twitter Blog Portfolio
Twitter Blog Portfolio
Twitter/Blog/PortfolioLanguages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Scheduling Coordinator
UPMC
10.2019 - Current
Medical Office Associate
Penn State Health Lancaster Hematology And Onc
10.2016 - 10.2019
Instituto Technologico De PR
No Degree from Business Administration
Medical Office Associate Academy
Certification from Medical Office Associate
Harrisburg Community College
Culinary Arts from Culinary Arts
Empire Beauty School
Cosmetology from Master Educator Cosmetology
Carmen Bozello De Hueke
High School Diploma