Angela Daniels
Rome
Summary
Dedicated professional with strong skills in customer service and operational efficiency. Proven ability to enhance team performance and streamline processes, ensuring exceptional support and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Cashier Team Lead
K-Mart Department Store
Rome, GA
- Supervised cash register operations to ensure accurate transactions and customer satisfaction.
- Trained new cashiers on company policies and efficient checkout procedures.
- Managed inventory levels, coordinating restocking efforts for optimal product availability.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
Housekeeper
HHS Environmental Services
Rome, GA
09.2019 - 11.2025
- Developed and delivered comprehensive training on cleaning protocols and safety standards to ensure compliance and operational efficiency.
- Performed detailed evaluations to guarantee compliance with hygiene and cleanliness protocols.
- Streamlined inventory management for cleaning supplies, enhancing resource efficiency.
- Devised and executed scheduling strategies to enhance team workflow and coverage.
- Collaborated with medical staff to ensure accurate information exchange and timely care delivery.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Customer Support Specialist
Krogers Grocery Store
Rome, GA
03.2014 - 09.2019
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Provided product knowledge and support to customers, ensuring informed purchasing decisions.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new staff on customer service protocols and store policies, fostering a knowledgeable workforce.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bakery Production Worker
Sara Lee Bakery Group
Rome, GA
08.2009 - 10.2012
- Operated automated mixing equipment to produce dough batches efficiently.
- Maintained cleanliness and organization of production area to ensure safety compliance.
- Monitored baking processes, adjusting temperatures for optimal product quality.
- Assisted in packaging finished goods, ensuring proper labeling and presentation.
- Collaborated with team members to meet daily production targets consistently.
- Conducted quality checks on products, identifying defects and implementing corrective actions.
- Reduced food waste through careful monitoring of ingredient usage and inventory management.
- Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
Education
IT-HELP DESK CERTIFICATE
SULLIVAN And COGLIANO TRAINING CENTERS
Miami, FL03-2016
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Housekeeper
HHS Environmental Services
09.2019 - 11.2025
Customer Support Specialist
Krogers Grocery Store
03.2014 - 09.2019
Bakery Production Worker
Sara Lee Bakery Group
08.2009 - 10.2012
Cashier Team Lead
K-Mart Department Store
IT-HELP DESK CERTIFICATE
SULLIVAN And COGLIANO TRAINING CENTERS