Angela Darrenkamp
Ocean City,Maryland
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at The Hobbit Restaurant. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Expertise in order management and beverage preparation, consistently fostering a collaborative environment that drives team success and elevates the dining experience.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Server
The Hobbit Restaurant
Ocean City, MD
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
High School Social Studies Teacher
Owen J Roberts School District
Pottstown, PA
08.2003 - 02.2025
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Gave assignments, graded work and regularly discussed performance with students.
- Established and supported positive educational environment for student learning.
- MS Girls Volleyball Coach
- NHS Advisor
- HS Discipline Team
- Maintained awareness of relevant current events and quickly incorporated study into curriculum.
- Mentored new teachers, sharing best practices and strategies for effective classroom management and lesson planning.
- Collaborated with colleagues to develop interdisciplinary units, strengthening students'' understanding of social studies within a broader context.
- Implemented assessment tools to track student progress, adjusting instruction accordingly to ensure success for all learners.
- Utilized differentiated instruction techniques to accommodate diverse learning styles, ensuring every student had an opportunity to succeed.
Server/Bartender/Hostess
PF Changs Restaurant
Collegeville, PA
06.2018 - 06.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Master of Science - Education
Cabrini University
Radnor, PAMaster of Arts - History
Millersville University of Pennsylvania
Millersville, PABachelor of Arts - Economics
Millersville University of Pennsylvania
Millersville, PASkills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Menu memorization
- High volume dining
- Order management
- Beverage preparation
- Tableside etiquette
- Food and beverage pairings
- Wine service
- Multitasking and organization
- Cash handling
- Guest engagement
Timeline
Server
The Hobbit Restaurant
04.2023 - Current
Server/Bartender/Hostess
PF Changs Restaurant
06.2018 - 06.2024
High School Social Studies Teacher
Owen J Roberts School District
08.2003 - 02.2025
Master of Science - Education
Cabrini University
Master of Arts - History
Millersville University of Pennsylvania
Bachelor of Arts - Economics
Millersville University of Pennsylvania