Angela Daughtry

• Processed customer invoices accurately and efficiently to ensure timely payments.
• Assisted in reconciliation of billing discrepancies to improve accuracy.

I've worked in Epic, Availity, Palmetto, and other insurance websites.

• Utilized accounting software to track and record financial transactions effectively.
• Contributed to process improvements by identifying inefficiencies in invoicing procedures.

• Verified patient insurance information for accuracy and compliance with healthcare regulations.
• Collaborated with healthcare providers to resolve discrepancies in patient eligibility status.
• Streamlined workflows to improve turnaround time for insurance inquiries and approvals.
• Prevented revenue loss by identifying potential coverage issues and informing appropriate parties in a timely manner.
• Processed pre-authorization requests efficiently to facilitate timely patient care.
• Maintained comprehensive documentation of insurance verifications and communications.
• Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
• Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
• Reduced claim denials by thoroughly reviewing patient eligibility and coverage details.
• Facilitated timely patient care by verifying insurance benefits prior to appointments.
• Resolved discrepancies in insurance claims by efficiently communicating with patients and carriers.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Updated patient records with accurate, current insurance policy information.
• Posted payments to accounts and maintained records.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Registered and verified patient records before triage with most up-to-date information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Conducted patient intake interviews, recording and documenting relevant information.