Angela Davis
Westville,US
Summary
Experienced Data Specialist skilled in managing and enhancing data capture and processing for Master Data systems. Proficient in administering project databases, automating capture procedures, and ensuring data quality. Provides exceptional service and communicates effectively to enhance the customer experience. Strong problem-solving abilities and a collaborative team player dedicated to driving continuous improvement and professionalism in customer management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Master Data Specialist I
Ecolab
07.2023 - Current
- Analyzed existing business processed for optimization opportunities related to master data records.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Exceeded departmental performance targets consistently due to strong analytical capabilities and proactive problem-solving skills.
- Managed various projects simultaneously while successfully meeting deadlines through effective multitasking abilities.
- Collaborated with cross-functional teams to gather requirements for master data initiatives, resulting in improved interdepartmental communication.
- Contributed to project success by providing expert guidance on proper utilization of available resources within the context of relevant goals and objectives.
- Reduced data discrepancies by diligently updating and maintaining accurate records in a timely manner.
- Delivered timely updates on progress reports regularly while adhering closely to established timelines.
- Proactively identified areas for improvement in current master data practices, proposing solutions that enhanced operational efficiency.
- Enhanced data accuracy by implementing stringent validation processes and attention to detail.
Customer Service Agent II
ECOLAB
02.2022 - Current
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Adapted to new applications and maintained knowledge of current technologies
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Facilitated communications through management of inbound and outbound customer calls
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Office Manager
Farmers Insurance Edington Insurance
09.2020 - 02.2022
- Manage budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions
- Prepared meeting materials and took notes to distribute to Customers.
paper Route Carrier
News-Gazette Inc
06.2008 - 11.2019
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries
- Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays
- Assembled and bagged newspapers prior to delivery
- Planned daily rounds and determined most efficient way to distribute newspapers
- Maintained up-to-date records of delivery routes and customer information.
Licensed Sales Producer
American Family Insurance
02.2016 - 04.2019
- Attended Continuing Education Courses and workshops to gain additional insurance industry knowledge
- Provided coverage option information to assist clients in protecting assets
- Analyzed risk factors to recommend appropriate coverage levels
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Developed and implemented promotional strategies to increase customer base.
Licensed Sales Producer
Allstate Insurance Theresa Abel Agency
10.2014 - 10.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained transaction security by verifying payment cards against identification
- Assessed coverage plans and long term business goals
- Obtain underwriting requirements and reviews as required info has been submitted
- Data entry, filing, HIPAA, Answered multi line call systems and directed calls as needed.
HR Consultant
Unique Personnel
09.2015 - 08.2016
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
- Develop and organize training manuals, multimedia visual aids, and other educational materials
- Coordinated meetings between project members and clients to develop ideas, discuss progress and meet goals
- Payroll, timecards, vacation and reimbursement
- Interviewed and job placement.
Medical Billing Specialist
CCS Medical
08.2013 - 04.2014
- Communicated with insurance providers to resolve denied claims and resubmitted
- Located errors and promptly refiled rejected claims
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
- Identified and resolved patient billing and payment issues
- Update medical records to verify all requirement have been met and all documents received.
Licensed Mortgage Consultant
Citibank Company
07.2012 - 08.2013
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Worked with underwriters to fix application problems and resolve issues
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Business Co-Owner/Manager
Obsessive Detail
05.2006 - 12.2012
- Controlled costs to keep business operating within budget and increase profits
- Developed and maintained relationships with customers and suppliers through account development
- Improved marketing to attract new customers and promote business
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
High School -
Westville High School
Westville, Illinois01.1996
Skills
- Administrative and Office Support
- Customer Data Confidentiality
- Invoice Preparation/Processing
- Accounts Payable/Receivable
- Account Management
- Outstanding Communication Skills
- Policy and Procedure Adherence
- Data Management Proficiency
- Data Visualization Tools
- Master Data Policies
- Data Quality Management
Certification
- NMLS Mortgage License 2012
- Property/Casualty License Illinois/Indiana 2014
- Life Insurance License 2015
Timeline
Customer Master Data Specialist I
Ecolab
07.2023 - Current
Customer Service Agent II
ECOLAB
02.2022 - Current
Office Manager
Farmers Insurance Edington Insurance
09.2020 - 02.2022
Licensed Sales Producer
American Family Insurance
02.2016 - 04.2019
HR Consultant
Unique Personnel
09.2015 - 08.2016
Licensed Sales Producer
Allstate Insurance Theresa Abel Agency
10.2014 - 10.2016
Medical Billing Specialist
CCS Medical
08.2013 - 04.2014
Licensed Mortgage Consultant
Citibank Company
07.2012 - 08.2013
paper Route Carrier
News-Gazette Inc
06.2008 - 11.2019
Business Co-Owner/Manager
Obsessive Detail
05.2006 - 12.2012
High School -
Westville High School
- NMLS Mortgage License 2012
- Property/Casualty License Illinois/Indiana 2014
- Life Insurance License 2015
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