Angela Determan Heikkila
Maricopa,USA
Summary
Dynamic professional with a proven track record at Microchip Technology Inc., adept in Salesforce CRM and relationship building. Excelled in exceeding budgetary expectations and enhancing customer service operations by 20% through innovative solutions. Skilled in sales negotiation and analytical thinking, consistently surpassing management standards and boosting performance indicators.
Overview
11
11
years of professional experience
Work History
Global Inside Sales Representative
Microchip Technology Inc.
08.2021 - Current
- Demonstrated ability to fulfill and exceed corporate budgetary expectations for an important global account.
- Oversaw current supply chain relationships and established new ones using electronic data interchange.
- Work closely with Account and Regional Sales Managers to identify new opportunities.
- Strategically supervising client forecasts, ensuring timely shipment for uninterrupted production.
- Developed a spreadsheet that minimized work hours by 20 per week, streamlining customer service operations.
Supervisor/Scheduler/Security Officer/PayPal
Allied Universal Security Services
07.2019 - 01.2022
- Executed strategic planning tailored to PayPal's weekend operations.
- Ensured accuracy of crucial data for the PayPal management team.
- Developed skills to lead and manage teams.
Customer Support Specialist/Sales
Avnet, Inc
02.2014 - 05.2021
- Consistently surpassed management standards through effective stress handling and mediation.
- Ensured top-notch service through proactive problem solving.
- Offered expert assistance across departments and client base.
- Showcased adaptability in learning cutting-edge technologies.
- Boosted company's performance indicators.
Education
Polk County High School - Liberal Arts Curriculum
Polk County High School
01.2000
Some College (No Degree) - Accounting And Business Curriculum-1 Year
University of Phoenix
Skills
- Salesforce CRM
- Relationship building and management
- Sales and negotiation
- Revenue forecasting
- Issue resolution
- Analytical thinking
- Organized and meticulous
Leadershipandrecognition
- Supervisor Training
- Digital Ambassador
- Fraud Prevention for Avnet of over $500,000
- Completing Miller Heiman Customer Service Training
Timeline
Global Inside Sales Representative
Microchip Technology Inc.
08.2021 - Current
Supervisor/Scheduler/Security Officer/PayPal
Allied Universal Security Services
07.2019 - 01.2022
Customer Support Specialist/Sales
Avnet, Inc
02.2014 - 05.2021
Polk County High School - Liberal Arts Curriculum
Polk County High School
Some College (No Degree) - Accounting And Business Curriculum-1 Year
University of Phoenix
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