Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Angela Ditto

Shawnee,KS

Summary

Experienced professional focused on meeting or exceeding objectives seeking Emergency Room Technician position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Healthcare support professional experienced in patient care and staff support. Offers communication skills, knowledge of continuous demands and background with high-volume work. Looking to put knowledge and abilities to good use in fast-paced position focused exceeding expectations.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Synchrony Bank
Merriam, Kansas
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Emergency Room Technician

Children's Mercy Hospitals And Clinics
Kansas City , MO
09.2008 - 10.2021
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Quickly responded to codes
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Applied orthopedic devices like t splints.
  • Assisted doctors with examinations of patients by taking vital signs and drawing blood.
  • Utilized hospital beds and wheelchairs to transport patients throughout hospital.

Education

No Degree - CNA

Johnson County Community College
Overland Park, KS

High School Diploma -

Shawnee Mission North High School
Shawnee Mission, KS
05.1986

Skills

  • Responding to Difficult Customers
  • Upselling Products and Services
  • Customer Retention Strategies
  • Patient Transport
  • Medical Equipment Transport
  • Blood Pressure Measurement
  • OSHA Regulations
  • Patient Care Activities
  • Direct Patient Care
  • Crutch Fitting
  • Specimen Delivery
  • Specimen Labeling
  • Patient Safety
  • Maintaining Patient Safety Standards
  • Nursing Assistance
  • Medical Emergency Response
  • Critical Care Unit (CCU)
  • Mental and Physical Assessments
  • Phlebotomy Procedures
  • Performing EKGs

Timeline

Customer Service Representative

Synchrony Bank
10.2021 - Current

Emergency Room Technician

Children's Mercy Hospitals And Clinics
09.2008 - 10.2021

No Degree - CNA

Johnson County Community College

High School Diploma -

Shawnee Mission North High School

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Angela Ditto