Angela Duverge
East Elmhurst,New York
Summary
Dedicated Customer Service Representative skilled in client support and accurate data entry. Known for resolving customer concerns efficiently while maintaining high service quality.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Medical Answering Services LLC.
Queens, NY
10.2025 - 03.2026
- Assisted customers with inquiries, ensuring accurate information delivery and timely support.
- Managed incoming calls, prioritizing urgent requests while maintaining service quality.
- Utilized customer relationship management software to document interactions and track issues.
- Collaborated with team members to resolve complex customer concerns efficiently.
Personal Home Care Aide
Eagle Eye
Queens, NY
09.2024 - 02.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accurate records.
- Monitored vital signs, reporting any changes to healthcare professionals promptly.
- Maintained a clean and safe environment, following health and safety protocols.
Check Processing Teller
Citibank
Englewood Cliffs, NJ
09.2000 - 06.2011
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Collaborated with team members to enhance workflow efficiency and improve customer service delivery.
- Trained new tellers on operational procedures and best practices for transaction processing.
- Demonstrated exceptional attention to detail when handling high-volume transactions, maintaining accuracy under pressure.
Receptionist
Michael A. Cervini
Queens, NY
06.1997 - 02.1999
- Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Coordinated appointment scheduling, optimizing staff availability and client access to services.
- Maintained accurate records of client interactions, enhancing communication and follow-up processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06-1994
Skills
- Client support
- Active listening
- Critical thinking
- Accurate data entry
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Medical Answering Services LLC.
10.2025 - 03.2026
Personal Home Care Aide
Eagle Eye
09.2024 - 02.2025
Check Processing Teller
Citibank
09.2000 - 06.2011
Receptionist
Michael A. Cervini
06.1997 - 02.1999
High School Diploma -
Newtown High School