Angela Dyer
Syracuse,NY
Summary
Organized and dependable worker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet department goals.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
St Josephs Hospital Health Center
10.2019 - Current
- Assisting in training new CSRs, and sharing best practices.
- Ensured compliance with HIPAA regulations when handling patient information.
- Providing exceptional customer service to our internal and external customers.
- Created a quick training guide to assist in cross-training PCT staff.
- Provides support to nursing and physician staff.
- Arranging wheelchairs, stretchers, or taxi transportation for discharged patients.
- Assisting Emergency department staff, patients, and their families/visitors, providing information and directions.
- Ordered, procured, and replenished all office and medical supplies, as required.
- Printing, faxing, scanning, and requesting patient information from other facilities, calling for services from other departments.
- Assisting the emergency room providers with contacting the on-call provider for consultations.
- Sending patient information for inter-facility patient transfers.
- Initiate STEMI and Stroke calls.
- Initiating work orders and troubleshooting issues with the copier/fax machine.
- Respond to complaints and concerns regarding hospital services and/or care and ensure that concerns are handled properly.
- Receive critical lab & radiology reports for the providers.
- Various tasks as requested.
Prevention Specialist & Senior Adult Coordinator
Syracuse Community Connections
11.2016 - 12.2021
- Provided information and awareness on alcohol and tobacco, and other drugs.
- Document all program activities as required and submit program reports and records according to the agency's established deadlines.
- Provide information and assistance to individuals over the age of 60 to help them remain independent at home.
- Schedule and provide transportation for medical appointments
- Make referrals and connect older adults with services such as health, legal, transportation and housing.
QUALITY CONTROL AUDITOR
EXCELLUS BLUE CROSS BLUE SHIELD
05.2005 - 06.2016
- Conduct claim reviews of prepayment and post-payment claims to ensure processing accuracy.
- Performed special-focused audits and reviews as requested by other departments.
- Managed multiple simultaneous audits without sacrificing attention to detail or compromising timelines.
- Communicated effectively across departments regarding any findings from audits so that necessary adjustments could be made promptly.
CUSTOMER SERVICE REPRESENTATIVE AND QUALITY CONTROL
EXCELLUS BLUE CROSS BLUE SHIELD
01.1990 - 01.2005
- Answered customers' telephone and written inquiries
- Implemented claims adjustments to claims when necessary
- Trained new customer service representatives
- Monitored phone calls to ensure accuracy.
DENTAL CLAIMS EXAMINER & SR. CLAIMS EXAMINER
EXCELLUS BLUE CROSS BLUE SHIELD
06.1983 - 01.1990
- Process dental claims accurately and on a timely basis
- Delivered excellent customer service by addressing patient inquiries regarding claim status, coverage details, and billing concerns on time.
- Processed and recorded new policies and claims.
- Assisted in training new employees, providing mentorship and guidance on company policies, procedures, and best practices for effective claims examination.
Education
Clerk Typist Certificate - Business
Bryant And Stratton
Syracuse04.1983
High School Diploma -
Henninger High School
Syracuse, NY06.1978
Skills
- Professional Telephone Demeanor
- Quality Control
- Critical Thinking
- Quality Assurance Controls
- Epic
- Clerical Support
- Communication Skills
- Multi-line Phone Systems
- Self-Directed
Timeline
Customer Service Representative
St Josephs Hospital Health Center
10.2019 - Current
Prevention Specialist & Senior Adult Coordinator
Syracuse Community Connections
11.2016 - 12.2021
QUALITY CONTROL AUDITOR
EXCELLUS BLUE CROSS BLUE SHIELD
05.2005 - 06.2016
CUSTOMER SERVICE REPRESENTATIVE AND QUALITY CONTROL
EXCELLUS BLUE CROSS BLUE SHIELD
01.1990 - 01.2005
DENTAL CLAIMS EXAMINER & SR. CLAIMS EXAMINER
EXCELLUS BLUE CROSS BLUE SHIELD
06.1983 - 01.1990
Clerk Typist Certificate - Business
Bryant And Stratton
High School Diploma -
Henninger High School
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