Angela Evans
Brooklyn
Summary
Proven customer service expert with a track record of enhancing client satisfaction at FedExField. Adept in problem-solving and time management, consistently improving office efficiency. Excelled in teamwork, ensuring a welcoming environment for all visitors. Demonstrated ability to handle sensitive information with utmost confidentiality.
Overview
8
8
years of professional experience
Work History
Sales Associate
Warehouse Wholesaler
08.2023 - 10.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer problems and complaints.
Receptionist
UPS Customer Center
01.2020 - 01.2023
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Front Desk Receptionist
FedExField
03.2017 - 07.2019
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information and financial transactions with confidentiality, adhering to company privacy guidelines.
Education
General Equivalency Diploma -
Beoc
Brooklyn, NY06.2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Order processing
- Friendly and outgoing
- Problem-solving
Timeline
Sales Associate
Warehouse Wholesaler
08.2023 - 10.2024
Receptionist
UPS Customer Center
01.2020 - 01.2023
Front Desk Receptionist
FedExField
03.2017 - 07.2019
General Equivalency Diploma -
Beoc