Angela Finch
Castlewood,VA
Summary
Dynamic customer service professional with a proven track record at DIRECTV, excelling in resolving complex inquiries and enhancing customer satisfaction. Skilled in process improvement and team training, I leverage strong attention to detail and time management to drive operational efficiency and foster collaborative environments. Committed to delivering exceptional service and support.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Salvage One
05.2019 - 08.2023
- Managed front desk operations, as taken phone calls and ordering parts and also putting in work orders to have parts pulled
Customer Service Representative
DIRECTV
10.2010 - 08.2016
- Resolved customer inquiries through phone and chat support, ensuring timely and accurate information delivery.
- Managed complex account issues, coordinating with technical teams to achieve swift resolutions.
- Trained new staff on customer service protocols, enhancing team efficiency and knowledge sharing.
- Developed and implemented process improvements that increased overall customer satisfaction ratings.
Customer Service Representative
AT&T Wireless
07.2006 - 10.2010
- Analyzed customer feedback to identify trends, informing strategic adjustments to service offerings.
- Led initiatives to streamline communication processes between departments, reducing resolution time for escalated cases.
- Mentored junior representatives, fostering a collaborative environment focused on continuous improvement and performance excellence.
- Collaborated with cross-functional teams to enhance service delivery, contributing to operational efficiency and client retention strategies.
Transporter
Bristol Regional Medical Center
05.2004 - 07.2006
- Transported patients and medical supplies efficiently throughout facility.
- Ensured compliance with safety protocols during all transportation activities.
- Collaborated with healthcare staff to prioritize urgent transport needs.
- Operated specialized transport equipment, maintaining functionality and safety standards.
Education
High School Diploma -
Castlewood High School
Castlewood, VASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
English
Professional Working
Timeline
Front Desk Receptionist
Salvage One
05.2019 - 08.2023
Customer Service Representative
DIRECTV
10.2010 - 08.2016
Customer Service Representative
AT&T Wireless
07.2006 - 10.2010
Transporter
Bristol Regional Medical Center
05.2004 - 07.2006
High School Diploma -
Castlewood High School