Angela Fox
Summary
Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Retail Store Manager
Ross Dress For Less
05.2018 - Current
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
Daycare Toddler Teacher
The Children's Lighthouse (Bulverde, Rd)
08.2014 - 01.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Promoted sensory development by providing access to different textures.
Service Desk Associate
Target
09.2012 - 08.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate of Science - Registered Nurse
South Texas College
Weslaco, TXAssociate of Arts - Social Work
San Antonio College
San Antonio, TXHigh School Diploma -
Weslaco High School
Weslaco, TX05.2008
Skills
- Bilingual
- Customer Service
- Flexibility
- Schedule Management
- Customer Service
- Team Leadership
Timeline
Assistant Retail Store Manager
Ross Dress For Less
05.2018 - Current
Daycare Toddler Teacher
The Children's Lighthouse (Bulverde, Rd)
08.2014 - 01.2019
Service Desk Associate
Target
09.2012 - 08.2014
Associate of Science - Registered Nurse
South Texas College
Associate of Arts - Social Work
San Antonio College
High School Diploma -
Weslaco High School
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