RAUL ALEJANDRO FLORES
Miami
Summary
Dynamic Retail Manager with a strong track record in leading teams and enhancing customer experiences. Expertise in driving sales growth through effective merchandising and training strategies. Bilingual in English and Spanish, fostering communication in diverse environments.
Overview
15
15
years of professional experience
Work History
Assistant Retail Store Manager
New Balance
Miami
07.2025 - Current
- Drive sales performance by coaching team members on selling techniques and product knowledge
- Analyze KPI's and implement strategies to exceed sales targets
- Lead daily store operations, ensuring high standards of customer experience and brand representation
- Managed hiring, onboarding, and training of new employees to build a skilled team
- Maintained visual merchandising standards to enhance product presentation and drive customer engagement
- Oversee inventory control, stockroom organization, and loss prevention
- Supported scheduling, payroll, and store operations to ensure smooth daily functions
- Foster a positive and high-performing team environment
Assistant Retail Store Manager
Banana Republic
Dadeland, Miami
06.2024 - 07.2025
- Led floor operations as Customer Experience Leader to ensure exceptional service
- Monitored store performance and provided insights for P&L and business reviews, influencing strategic decisions
- Trained and on-boarded new employees, enhancing team capability and service quality
- Delivered personalized client experiences through styling and service initiatives
- Organized in-store contests and recognition programs, boosting employee engagement and sales
Assistant Store Manager
Levi Strauss & Co.
Dolphin Mall, Miami
01.2023 - 06.2024
- Led customer experience initiatives on sales floor to enhance shopper engagement
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Monitored daily and monthly store performance to identify trends and inform strategy
- Trained and developed new team members
- Maintained stockroom organization and managed inventory using RFID systems
- Coordinated community events and in-store promotions to strengthen local partnerships
Assistant Store Manager
Carter’s, Inc.
Miami
03.2020 - 01.2023
- Provided exceptional customer service through active leadership, enhancing customer satisfaction
- Monitored store performance and implemented operational improvements to drive efficiency
- Oversaw inventory control and stockroom organization
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Led hiring and training of store associates to build a skilled team
Assistant Store Manager / Training Ambassador
Perry Ellis
Miami
01.2016 - 01.2019
- Conducted staff training and development initiatives to enhance team skills and knowledge
- Executed merchandising and promotional strategies to drive customer engagement and sales growth
- Communicated product knowledge and company goals to team members
- Supported daily store operations and supervised team to ensure smooth execution of tasks
Floor Supervisor / Assistant Manager
DSW Inc.
Dolphin Mall, Miami
02.2011 - 01.2016
- Developed and implemented training programs to enhance employee skills and performance
- Oversaw daily operations, ensuring accurate cash management and compliance with company policies
- Delivered exceptional customer service while streamlining operational processes
- Monitored store performance and supported sales growth
Education
Associate Degree - Business Administration
Keiser University
01-2019
Skills
- Sales Performance
- Customer Experience Excellence
- Visual Merchandising
- Inventory Management
- Operations Management
- KPI Management
- Team Leadership
- Staff Development
- Recruitment
- Training
- Scheduling
- Payroll Management
- Microsoft Office Suite
- Bilingual: English & Spanish
Additional Information
Highly organized with strong attention to detail, Proven ability to lead teams in fast-paced retail environments
Timeline
Assistant Retail Store Manager
New Balance
07.2025 - Current
Assistant Retail Store Manager
Banana Republic
06.2024 - 07.2025
Assistant Store Manager
Levi Strauss & Co.
01.2023 - 06.2024
Assistant Store Manager
Carter’s, Inc.
03.2020 - 01.2023
Assistant Store Manager / Training Ambassador
Perry Ellis
01.2016 - 01.2019
Floor Supervisor / Assistant Manager
DSW Inc.
02.2011 - 01.2016
Associate Degree - Business Administration
Keiser University